High
2920 on Worcester Bosch Greenstar 8000 Style System

Your boiler has detected a problem with how it tracks its own flame, causing it to shut down for safety purposes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Fault in flame monitoring

From this model's manual
Verified against the Worcester Bosch Greenstar 8000 Life Style installation & service manual, page 78.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer is unable to verify that a flame is present, even if the burner has ignited correctly. It is usually caused by a dirty or corroded sensor that can no longer send a clear signal back to the control board, or a fault within the wiring and electronics that manage safety checks. Consequently, the boiler shuts down because it cannot confirm it is operating safely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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