Alpha 240XE Fault codes & diagnostics

15 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 1994-2005 Discontinued
GC Numbers 47-532-1047-532-11

Replaced by: 240XEi

Download the Alpha 240XE manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 11 High

All 15 documented codes

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26

Your boiler has detected that the core part responsible for heating your water is failing to transfer heat properly, causing the system to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main heat exchanger
  • Flow switch
  • NTC sensor

Related codes

27

Your boiler is struggling to clear exhaust gases properly, likely because the ventilation system is blocked or the internal sensor is misreading the airflow.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue assembly

Related codes

28

Your boiler's internal air extraction system is failing, which prevents it from safely igniting and providing heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness

Related codes

29

Your boiler is struggling to clear exhaust fumes safely, so it has turned itself off to prevent any risk.

High Engineer only £120-220

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Fan assembly
30

Your boiler's air pressure sensor is detecting an issue with the airflow system which is stopping the boiler from igniting correctly.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venting seals

Related codes

31

Your boiler is struggling to push out waste gases properly, causing it to lock itself down for safety.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Venturi

Related codes

32

Your boiler is struggling to clear exhaust gases properly, which means it has automatically shut down to keep your home safe.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue adaptor seal
  • Flue assembly
  • Air pressure switch

Related codes

34

Your boiler has detected that the air supply or exhaust system is not working correctly, meaning it has safely shut down to prevent unsafe gases from building up.

Emergency Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue seals
35

Your boiler is struggling to detect that the water flow has been turned on, which prevents it from firing up to heat your home or provide hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • Diverter valve diaphragm

Related codes

36

Your boiler is struggling to detect water flowing through the system properly, which is stopping your heating and hot water from working.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • DHW diaphragm
  • System filter
E00

Your boiler has lost its connection to the power supply or the main control board has experienced a temporary communication error.

High DIY-safe £100-350

What to check first

  1. Check if other electrical appliances in your home are working
  2. Check your fuse box to ensure the boiler circuit hasn't tripped
  3. Switch the boiler power off and back on again to attempt a reset

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External fuse
  • Wiring harness

Related codes

E01

Your boiler has failed to ignite, which means it cannot provide any heating or hot water until the flame is established.

High DIY-safe £100-£350

What to check first

  1. Check that your gas supply is turned on at the meter
  2. Press and hold the reset button for several seconds
  3. Confirm that other gas appliances in your home, like a hob, are working correctly

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Printed Circuit Board)
Pilot does not remain alight

Your boiler's pilot light is going out as soon as you let go of the control knob, meaning the burner cannot stay lit to provide heat.

High DIY-safe £90-180

What to check first

  1. Turn the control knob to the off position (following the arrow).
  2. Wait at least 3 minutes for any unburnt gas to clear.
  3. Follow the lighting instructions: press and hold the knob fully in while sparking the igniter.
  4. Continue holding the knob for 20-30 seconds after the flame appears before releasing slowly.

Parts commonly replaced

  • Thermocouple
  • Overheat thermostat
  • Gas valve
Red reset button illuminated

Your boiler has detected an issue preventing it from keeping the flame lit, so it has safely shut itself down.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve
  • PCB
Reset button illuminated

Your boiler has stopped working because it couldn't safely ignite its internal flame, so it has shut itself down to keep your home safe.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

14 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

10 Diagnostic Your boiler is struggling to manage the water pressure inside its internal components, which may prevent your hot water from heating up properly. 12 Diagnostic Your boiler has detected that the internal water pressure has climbed too high and triggered a safety valve to release water to prevent damage. 13 Diagnostic Your boiler is failing to detect that you have turned on a hot water tap, so it is refusing to heat the water for you. 14 Diagnostic Your boiler is struggling to detect the flow of water, which is preventing it from safely heating your radiators or hot water. 15 Diagnostic Your boiler is struggling to circulate water properly because it has detected air trapped in the system or a build-up of blockages preventing the pump from working correctly. 16 Diagnostic Your boiler is struggling to get rid of trapped air inside the system, which is preventing the hot water from circulating correctly. 17 Diagnostic Your boiler is struggling to detect the temperature of the hot water, which means it will likely stop providing hot water to your taps until the faulty sensor is replaced. 18 Diagnostic Your boiler's internal thermometer is failing to send accurate signals, causing the system to stop operating to prevent damage. 19 Diagnostic Your boiler has automatically turned itself off because it has detected that its internal water temperature has become too hot for safe operation. 20 Diagnostic Your boiler is struggling to manage the water pressure in the system, often caused by a loss of air cushioning inside the unit. 21 Diagnostic Your boiler is failing to ignite because it cannot receive or process the gas supply needed to produce a flame. 23 Diagnostic Your boiler is failing to light the central flame needed to provide your heating and hot water. 24 Diagnostic Your boiler is failing to light its internal starter flame, which is preventing the entire system from turning on and providing heating or hot water. 25 Diagnostic Your boiler has stopped working because it cannot detect that the flame is lit, so it has shut down as a safety precaution.