Alpha 240XE Fault codes & diagnostics

47 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 1994-2005 Discontinued

Replaced by: 240XEi

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5 Emergency 38 High 4 Medium

All 47 documented codes

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10

Your boiler is struggling to manage the water pressure inside its internal components, which may prevent your hot water from heating up properly.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW expansion vessel
  • Pressure relief valve

Related codes

12

Your boiler has detected that the internal water pressure has climbed too high and triggered a safety valve to release water to prevent damage.

Emergency Engineer only £120-250

Parts commonly replaced

  • Pressure Relief Valve
  • Filling Loop
  • Expansion Vessel
13

Your boiler is failing to detect that you have turned on a hot water tap, so it is refusing to heat the water for you.

High Engineer only £120-220

Parts commonly replaced

  • DHW microswitch
  • Diverter valve diaphragm

Related codes

14

Your boiler is struggling to detect the flow of water, which is preventing it from safely heating your radiators or hot water.

High Engineer only £120-220

Parts commonly replaced

  • Microswitch
  • Diverter valve diaphragm

Related codes

15

Your boiler is struggling to circulate water properly because it has detected air trapped in the system or a build-up of blockages preventing the pump from working correctly.

High Engineer only £150-300

Parts commonly replaced

  • Circulating pump
  • Air separator
  • Automatic air vent

Related codes

16

Your boiler is struggling to get rid of trapped air inside the system, which is preventing the hot water from circulating correctly.

Medium Engineer only £120-200

Parts commonly replaced

  • Automatic Air Vent
  • Pressure Relief Valve

Related codes

17

Your boiler is struggling to detect the temperature of the hot water, which means it will likely stop providing hot water to your taps until the faulty sensor is replaced.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor

Related codes

18

Your boiler's internal thermometer is failing to send accurate signals, causing the system to stop operating to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

19

Your boiler has automatically turned itself off because it has detected that its internal water temperature has become too hot for safe operation.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • Heat exchanger

Related codes

20

Your boiler is struggling to manage the water pressure in the system, often caused by a loss of air cushioning inside the unit.

Medium Engineer only £150-300

Parts commonly replaced

  • Expansion Vessel
  • Schrader Valve

Related codes

Showing 11–20 of 47
21

Your boiler is failing to ignite because it cannot receive or process the gas supply needed to produce a flame.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • PCB
  • Wiring harness

Related codes

23

Your boiler is failing to light the central flame needed to provide your heating and hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

24

Your boiler is failing to light its internal starter flame, which is preventing the entire system from turning on and providing heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Pilot assembly
  • Thermocouple
  • Ignition lead
25

Your boiler has stopped working because it cannot detect that the flame is lit, so it has shut down as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Thermocouple
  • Pilot assembly
26

Your boiler has detected that the core part responsible for heating your water is failing to transfer heat properly, causing the system to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main heat exchanger
  • Flow switch
  • NTC sensor

Related codes

27

Your boiler is struggling to clear exhaust gases properly, likely because the ventilation system is blocked or the internal sensor is misreading the airflow.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue assembly

Related codes

28

Your boiler's internal air extraction system is failing, which prevents it from safely igniting and providing heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness

Related codes

29

Your boiler is struggling to clear exhaust fumes safely, so it has turned itself off to prevent any risk.

High Engineer only £120-220

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Fan assembly
30

Your boiler's air pressure sensor is detecting an issue with the airflow system which is stopping the boiler from igniting correctly.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venting seals

Related codes

31

Your boiler is struggling to push out waste gases properly, causing it to lock itself down for safety.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Venturi

Related codes

Showing 21–30 of 47
32

Your boiler is struggling to clear exhaust gases properly, which means it has automatically shut down to keep your home safe.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue adaptor seal
  • Flue assembly
  • Air pressure switch

Related codes

34

Your boiler has detected that the air supply or exhaust system is not working correctly, meaning it has safely shut down to prevent unsafe gases from building up.

Emergency Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue seals
35

Your boiler is struggling to detect that the water flow has been turned on, which prevents it from firing up to heat your home or provide hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • Diverter valve diaphragm

Related codes

36

Your boiler is struggling to detect water flowing through the system properly, which is stopping your heating and hot water from working.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • DHW diaphragm
  • System filter
E00

Your boiler has lost its connection to the power supply or the main control board has experienced a temporary communication error.

High DIY-safe £100-350

What to check first

  1. Check if other electrical appliances in your home are working
  2. Check your fuse box to ensure the boiler circuit hasn't tripped
  3. Switch the boiler power off and back on again to attempt a reset

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External fuse
  • Wiring harness

Related codes

E01

Your boiler has failed to ignite, which means it cannot provide any heating or hot water until the flame is established.

High DIY-safe £100-£350

What to check first

  1. Check that your gas supply is turned on at the meter
  2. Press and hold the reset button for several seconds
  3. Confirm that other gas appliances in your home, like a hob, are working correctly

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Printed Circuit Board)
E05

Your boiler's central heating temperature sensor has detected a fault, meaning the system cannot safely monitor the water temperature and has shut down as a precaution.

High Engineer only £90-160

Parts commonly replaced

  • Central heating NTC sensor
  • Wiring harness
  • Control PCB

Related codes

E05233

Your boiler has detected an internal communication error between the main control board and its sensors, meaning it cannot safely manage the heating process.

High Engineer only £180-350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E05234

Your boiler has detected an electrical fault with the internal sensors or circuit board, preventing it from heating your water safely.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • NTC Temperature Sensor

Related codes

Overheat thermostat (240XE)

Your boiler has automatically turned itself off because it became too hot, acting as a safety precaution to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

Showing 31–40 of 47
Overheat thermostat (240XP)

Your boiler has detected that it got too hot and has automatically shut itself down for safety, meaning your pilot light has gone out and needs to be relit.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Thermocouple
  • PCB
Overheat Thermostat operates

Your boiler has become too hot and has shut itself down completely, including the pilot light, as a safety precaution.

High Engineer only £120-350

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Diverter Valve
  • Main Heat Exchanger
Pilot does not remain alight

Your boiler's pilot light is going out as soon as you let go of the control knob, meaning the burner cannot stay lit to provide heat.

High DIY-safe £90-180

What to check first

  1. Turn the control knob to the off position (following the arrow).
  2. Wait at least 3 minutes for any unburnt gas to clear.
  3. Follow the lighting instructions: press and hold the knob fully in while sparking the igniter.
  4. Continue holding the knob for 20-30 seconds after the flame appears before releasing slowly.

Parts commonly replaced

  • Thermocouple
  • Overheat thermostat
  • Gas valve
Red reset button illuminated

Your boiler has detected an issue preventing it from keeping the flame lit, so it has safely shut itself down.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve
  • PCB
Reset button illuminated

Your boiler has stopped working because it couldn't safely ignite its internal flame, so it has shut itself down to keep your home safe.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
Section A

Your boiler is failing to receive a consistent electrical power supply, which means it cannot turn on or heat your water.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Fuse
  • Wiring harness
Section B

Your boiler is struggling to circulate water because the pump responsible for moving it around your system is not receiving the correct power, causing your heating and hot water to stop working.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Printed Circuit Board (PCB)
Section C

Your boiler has stopped working because the water pressure inside the system has dropped too low or there is trapped air causing a blockage.

High DIY-safe £80-180

What to check first

  1. Locate the pressure gauge on your boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is below 1 bar, use the filling loop (a silver flexi-hose) to carefully top up the system with water until it reaches the green zone.
  3. Bleed your radiators to remove any trapped air, then re-check the pressure gauge and top up if necessary.

Parts commonly replaced

  • Diverter valve diaphragm
  • Pressure relief valve
  • Filling loop
Section D

Your boiler has identified a technical fault affecting how it senses temperature or processes internal airflow, which has caused it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • DHW/Primary temperature sensor
  • Microswitch assembly
  • Fan and wiring loom
Section E

Your boiler is struggling to clear exhaust gases properly, so it has safely shut itself down to prevent any risk.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Flue fan

Related codes

Showing 41–47 of 47
Section F

Your boiler is failing to light the burner, meaning it cannot produce heat or hot water because of a potential electrical or sensor issue.

High Engineer only £150-350

Parts commonly replaced

  • Ignition PCB
  • NTC Sensor
  • Gas Valve
Section G

Your boiler is struggling to control how much heat it produces, which likely means it cannot sustain a steady temperature for your radiators or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Modulating coil (gas valve solenoid)
  • Main PCB
Section H

Your boiler is failing to light the pilot flame, meaning it cannot start the heating or provide hot water.

High Engineer only £120-220

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Ignition PCB

Related codes

Section I

Your boiler is failing to light the flame or stay lit, meaning it cannot produce heat or hot water because it cannot detect a flame.

High Engineer only £120-220

Parts commonly replaced

  • Ignition PCB
  • Flame sensing electrode
  • Ignition lead
Section J

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Primary heat exchanger
  • Pump
  • Diverter valve

Related codes

Section K

Your boiler's reset button is failing to send the signal required to restart the system, meaning the unit cannot be woken up from its current locked state.

High Engineer only £120-220

Parts commonly replaced

  • Reset switch assembly
  • Printed Circuit Board (PCB)

Related codes

Section L

Your boiler is not receiving a signal to turn on, which is likely due to the timer settings or the thermostat connections not communicating correctly.

High DIY-safe £120-250

What to check first

  1. Check your external wall thermostat or programmer is set to 'On' and the temperature is turned up higher than the current room temperature
  2. Ensure your boiler's internal clock is set to the correct time and is currently within an 'On' period
  3. Replace the batteries in your wireless room thermostat if applicable

Parts commonly replaced

  • External programmer
  • Room thermostat
  • Wiring harness
  • Main PCB