High
24 on Alpha 240XE

Your boiler is failing to light its internal starter flame, which is preventing the entire system from turning on and providing heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pilot burner

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Pilot light keeps going out

Older boilers — thermocouple, draught, gas supply.

Read →

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →