High
31 on Alpha Eco 11 13

Your boiler has lost its connection with the external thermostat or control panel, meaning it cannot receive instructions to turn the heating on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Remote control communication lost

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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