High
43 on Alpha Eco 11 13

Your boiler is starting up but struggling to keep the flame alight, causing it to shut down for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Repeated loss of flame signal during operation (shown as E38 in the fault code history in the INFO menu)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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