Alpha Evoke Fault codes & diagnostics

30 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-33 kW 2017-present
GC Numbers 37-532-7647-532-7147-532-7247-532-75
Download the Alpha Evoke manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 24 High 3 Medium 1 Low

All 30 documented codes

Tap any card for details

01

Your boiler is trying to start up, but it is unable to light the flame needed to produce heat.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is running too hot and has automatically shut down to prevent any internal damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Sensor
  • Primary Heat Exchanger
  • Pump

Related codes

03

Your boiler has detected that the exhaust gases are becoming dangerously hot and has automatically shut down to prevent damage or overheating.

Emergency Engineer only £150-250

Parts commonly replaced

  • Flue sensor
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has detected an electrical issue with the internal component that controls the gas supply, prevent it from firing up safely.

High Engineer only £150-£250

Parts commonly replaced

  • Gas valve
  • Wiring harness
05

Your boiler is struggling to detect the movement of water, which will likely prevent your heating or hot water from working properly.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

06

Your boiler is struggling to accurately measure the temperature of the hot water it produces, which typically results in the hot taps running cold.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC sensor

Related codes

08

Your boiler has hit its safety limit for automatic restarts after trying to fix a persistent internal error too many times.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition transformer
  • Flame sensor

Related codes

10

Your boiler has detected that the water pressure level is too low to safely operate, so it has shut itself down to prevent damage.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose connected under the boiler.
  2. Gradually open the valves on the filling loop until you hear water entering the system.
  3. Monitor the pressure gauge on the front of the boiler until the needle reaches the green zone, typically between 1.0 and 1.5 bar, then tightly close both valves.

Parts commonly replaced

  • Filling loop
  • Pressure gauge
  • Pressure relief valve

Related codes

12

Your boiler is having trouble reading the temperature of the cold water coming into the system, which may cause your hot water to fluctuate in temperature.

Low Engineer only £120-200

Parts commonly replaced

  • DHW inlet NTC sensor
  • Wiring harness
15

Your boiler’s internal computer is confused because its current settings do not match the physical pipe setup it detects.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 30
16

Your boiler has detected an issue with the internal fan that pushes exhaust gases out of your home, so it has shut down as a safety precaution.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

20

Your boiler has detected a flame signal when it is not actually burning, acting as a safety precaution to prevent potential gas buildup.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

23

Your boiler is struggling to accurately measure the temperature of the water coming back into the system, so it has safely shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

24

Your boiler has detected that a button on the control panel is being held down or is stuck, which is preventing it from operating correctly.

High DIY-safe £90-180

What to check first

  1. Turn the boiler power off at the fused spur or mains switch.
  2. Inspect the buttons on the front control panel to ensure none are physically stuck, depressed, or obstructed by debris.
  3. Gently press each button a few times to see if they click freely, then turn the boiler power back on to see if the fault clears.

Parts commonly replaced

  • User interface/control PCB
  • Front panel assembly

Related codes

29

Your boiler has detected an issue with the sensor that monitors the exhaust gas temperature and has shut down for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
31

Your boiler has lost communication with its smart thermostat, meaning it cannot receive instructions to turn on your heating or hot water.

High DIY-safe £100-200

What to check first

  1. Check that your Alpha Climatic thermostat has fresh batteries, as a drained battery will disconnect the signal.
  2. Switch the boiler off at the fused spur or mains power for 60 seconds, then switch it back on to force a system reconnection.
  3. Ensure the thermostat is within range of the boiler and that there are no new physical obstructions blocking the wireless signal.

Parts commonly replaced

  • Alpha Climatic receiver unit
  • PCB
37

Your boiler is failing to start because it is not receiving enough electrical power from your home's main supply.

High Engineer only £100-250

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Electrical connection terminal block
  • Wiring loom

Related codes

38

Your boiler briefly detected a flame but could not keep it lit, so it is automatically trying to restart itself.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Gas valve

Related codes

43

Your boiler is repeatedly shutting down because the burner flame keeps going out, potentially due to strong wind affecting the outside flue pipe.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

45

Your boiler has identified that the water is heating up or circulating much faster than it should be, causing the system to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow/Return sensors
  • Primary heat exchanger
Showing 21–30 of 30
47

Your boiler is overheating its exhaust system and has automatically slowed down to prevent damage, but it may stop working entirely if the temperature does not drop.

High Engineer only £120-250

Parts commonly replaced

  • Flue thermostat
  • Heat exchanger
  • Burner assembly

Related codes

51

Your boiler has lost its wireless connection to your room thermostat, meaning it doesn't know when to turn your heating on or off.

High DIY-safe £80-150

What to check first

  1. Check the batteries in your room thermostat and replace them if they are old or low.
  2. Power cycle the boiler by switching it off at the fused spur for 60 seconds and then turning it back on.
  3. Perform the re-pairing procedure for your specific thermostat model as detailed in your installation manual.

Parts commonly replaced

  • Wireless receiver unit
  • Room thermostat unit
  • PCB
60

Your boiler is unable to circulate water effectively because the internal pump is either jammed or has suffered an electrical failure, meaning the boiler cannot heat your home or water.

High Engineer only £180-350

Parts commonly replaced

  • Circulating pump
  • Pump head
  • Wiring harness

Related codes

61

Your boiler is struggling to pump water around your radiators because there is likely air trapped inside the system or a blockage in the pipes.

High DIY-safe £100-250

What to check first

  1. Check that all your radiator valves are fully open
  2. Bleed your radiators using a radiator key to release any trapped air
  3. Check your boiler pressure gauge and top up to 1.5 bar if necessary

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

70

Your boiler is struggling to accurately measure the temperature of the water circulating inside it, which has caused it to stop heating your home as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

75

Your boiler is struggling to read its own temperature because one of its internal monitoring sensors is likely faulty or disconnected.

Medium Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

76

Your boiler's temperature sensors are providing conflicting or faulty readings, which is preventing it from heating your water and radiators safely.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
E03

Your boiler has detected that the exhaust gases leaving the flue are getting too hot, so it has shut down to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • Flue thermostat
  • NTC sensor
  • Primary heat exchanger

Related codes

E12

Your boiler is struggling to detect the temperature of the cold water coming into the system, which means it may fail to provide consistent hot water to your taps.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor sensor
  • Wiring harness

Related codes

E38

Your boiler has detected that the flame inside has gone out unexpectedly, so it has shut down for safety reasons to prevent leaking gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

21 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

d0 Diagnostic Your boiler is struggling to communicate correctly with an optional add-on device used to manage hot water storage. d1 Diagnostic Your boiler is failing to light or stay lit, meaning it cannot produce heat or hot water because it has lost the signal that the flame is burning. d2 Diagnostic Your boiler is currently monitoring and regulating the temperature of the water as it leaves the unit to heat your home. d3 Diagnostic Your boiler is struggling to accurately measure or regulate the temperature of the water being heated for your taps and shower. d4 Diagnostic Your boiler is struggling to accurately read or maintain the target temperature for your radiators, causing it to display a notification about its settings. d5 Diagnostic Your boiler is struggling to accurately read or maintain the temperature setting for your hot water taps. d6 Diagnostic Your boiler is struggling to read the outdoor temperature, which might cause your heating to run less efficiently than usual. d7 Diagnostic Your boiler is struggling to accurately read the temperature of the water coming into the system, which is preventing it from heating your home or water correctly. d8 Diagnostic Your boiler is struggling to detect the temperature of the water returning from your radiators, which prevents it from heating your home efficiently. d9 Diagnostic Your boiler is simply displaying a list of the last five errors that have occurred; there is no active system failure taking place right now. d10 Diagnostic Your boiler is currently displaying its fault history menu rather than a live error, meaning no mechanical failure is actually occurring. d12 Diagnostic Your boiler is displaying its internal water pump speed setting, which is a status message rather than a breakdown of the heating system. d14 Diagnostic Your boiler is struggling to detect water flowing through the heating system correctly, which has caused it to stop working to prevent internal damage. d15 Diagnostic Your boiler is having trouble managing the speed of its internal fan, which is preventing it from safely lighting and heating your home. d16 Diagnostic Your boiler has detected an issue with the temperature readings from the flue, which is the system that safely vents exhaust gases away from your home. d17 Diagnostic The boiler is detecting that the water inside the system is getting hotter than it should be, so it has stopped working to prevent potential damage. d18 Diagnostic Your boiler is currently running a special programme designed to dry out newly laid floor screed, which is a normal process and not a fault. d19 Diagnostic Your boiler is simply displaying its internal software version information on the screen rather than a fault, which is a normal status readout rather than an error. d22 Diagnostic Your boiler is simply reminding you that it is time for its annual safety service to keep it running efficiently and safely. E97 Diagnostic Your boiler has reached its programmed time for an annual service and is simply reminding you that it is time for a professional check-up. Sr Diagnostic Your boiler is simply reminding you that it is due for its annual safety service to keep it running efficiently and safely.

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.