High
43 on Alpha Evoke

Your boiler is repeatedly shutting down because the burner flame keeps going out, potentially due to strong wind affecting the outside flue pipe.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Repeated loss of flame signal during operation. This fault can occur if the flue is exposed to high wind conditions (shown as E38 in the fault code history in the INFO menu)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E38View →

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