High
E38 on Alpha Evoke

Your boiler has detected that the flame inside has gone out unexpectedly, so it has shut down for safety reasons to prevent leaking gas.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of flame signal

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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