Ariston Genus 27 Fault codes & diagnostics

102 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 27 kW 1997-2005 Discontinued

Replaced by: Genus Premium

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Severity at a glance

Each cell = one fault code. Hover to identify.
6 Emergency 76 High 9 Medium 11 Low

All 102 documented codes

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1 - IGNITION FAILURE

Your boiler is trying to start but cannot get the flame to stay lit, so it has safely shut itself down to avoid wasting fuel.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Printed Circuit Board)
2 - CIRCULATION FAILURE

Your boiler has detected that water is not flowing through the system correctly, so it has shut down to protect itself from overheating.

High DIY-safe £120-250

What to check first

  1. Check your pressure gauge located on the front of the boiler; if it is below 1 bar, you need to repressurise the system.
  2. Locate the filling loop (usually a silver braided hose under the boiler) and open the valves to let water in until the pressure reaches 1.5 bar.
  3. Close valves tightly and press the reset button on your boiler control panel.

Parts commonly replaced

  • Circulation pump
  • Pressure sensor
  • Flow switch
3 - OVERHEATING

Your boiler has automatically turned itself off because the water inside it has become dangerously hot.

Emergency Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Central heating pump
  • Primary heat exchanger
7 - SAFETY SHUTDOWN

Your boiler has detected an internal error during its startup safety check and has stopped working to prevent any potential risks.

High Engineer only £150-300

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve
A01

Your boiler has stopped working because it tried to light three times but could not detect a flame.

High DIY-safe £100-£350

What to check first

  1. Check if other gas appliances in your home (like a hob) are working to ensure your gas supply is on.
  2. If you have a prepaid meter, check that you have remaining credit.
  3. Press the 'Reset' button on the boiler control panel once to see if the system restarts.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing electrode
  • Printed Circuit Board (PCB)

Related codes

A02

Your boiler has stopped working because the water pressure is too low, meaning there isn't enough water inside the system to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver braided hose with small taps) underneath the boiler.
  2. Slowly open the taps until you hear the water flowing and watch the pressure gauge needle move.
  3. Close the taps firmly once the pressure gauge reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

A03

Your boiler has shut down because it has detected that the water inside has become dangerously hot and is potentially overheating.

High Engineer only £150-£350

Parts commonly replaced

  • Circulation Pump
  • NTC Temperature Sensor
  • Main Heat Exchanger
A07

Your boiler has tried to light several times during its cycle but the flame keeps going out, causing the system to lock itself for safety.

High Engineer only £120-350

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

A17

Your boiler has detected that water isn't moving through the system properly, which has caused it to stop working to avoid overheating.

High Engineer only £180-£450

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Flow/Return Thermistors
A18

Your boiler has detected that water is not moving around the system properly, which has caused it to shut down to prevent overheating.

High DIY-safe £180-£350

What to check first

  1. Check the pressure gauge and top up to 1.5 bar if it is too low
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Gently bleed air from your radiators using a radiator key

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Flow Temperature Sensor
Showing 11–20 of 102
A19

Your boiler is continuing to detect a flame even after it should have turned off, which is a safety concern that requires a professional inspection.

Emergency Engineer only £120-350

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Printed Circuit Board (PCB)
A20

Your boiler thinks it sees a flame even though it hasn't turned the gas on yet, which is confusing the safety system.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation probe
  • Gas valve
  • Main PCB

Related codes

A21

Your boiler has detected that water is not circulating correctly through the system, preventing it from firing up to provide heat or hot water.

High Engineer only £120-£280

Parts commonly replaced

  • Flow switch
  • Circulation pump
  • Wiring harness
A22

Your boiler has detected that a internal water sensor is stuck in the 'on' position, preventing the system from starting its safety checks correctly.

High Engineer only £120-220

Parts commonly replaced

  • Flow switch
  • Water pressure sensor
  • Wiring loom

Related codes

A33

Your boiler has detected a fault with the fan and has shut down as a safety precaution to ensure exhaust gases are properly removed.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi tube
A97

Your boiler's internal computer has encountered a temporary communication glitch or a technical hardware failure that is preventing it from running safely.

High DIY-safe £280-550

What to check first

  1. Locate the Reset button on the control panel
  2. Press and hold the Reset button for 5 seconds
  3. Wait for the boiler to complete its restart sequence
  4. If the code persists, avoid further reset attempts and call a professional

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Module

Related codes

A98

Your boiler’s internal computer has encountered a communication error and is struggling to manage its operations correctly.

High Engineer only £280-£450

Parts commonly replaced

  • Main Control PCB
  • Display PCB
  • Wiring Loom

Related codes

A99

Your boiler’s internal computer has encountered a communication error or software glitch that is preventing it from monitoring the system safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

AA0011

Your boiler has tried to light several times but has failed to create or detect a flame, causing the system to lock out for safety.

High DIY-safe £100-350

What to check first

  1. Check if your gas supply is active by testing other gas appliances like a hob.
  2. Verify that your credit meter has sufficient balance if applicable.
  3. Press the Reset button on the control panel to see if the boiler restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
  • PCB
AA0022

Your boiler is trying to fire up but cannot detect the water getting warmer, so it has shut down as a safety precaution.

High DIY-safe £100-350

What to check first

  1. Check that your external gas supply is turned on and other gas appliances are working.
  2. Ensure the boiler pressure gauge is between 1 and 1.5 bar; top up if necessary.
  3. Press the Reset button once to see if the system restarts normally.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flow/Return Temperature Sensors (NTC)
  • Spark Generator
Showing 21–30 of 102
AA0033

Your boiler has detected that the water inside is getting much too hot and has shut down as a safety precaution.

High DIY-safe £120-350

What to check first

  1. Check that your radiator valves are fully open to allow water to flow.
  2. Ensure your boiler pressure is between 1.0 and 1.5 bar on the gauge.
  3. Restart the boiler using the Reset button once the system has cooled down.

Parts commonly replaced

  • Circulation Pump
  • Flow Temperature NTC Sensor
  • Main Heat Exchanger
AA0077

Your boiler is struggling to keep a steady flame going and has shut down after several failed attempts to stay lit.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Condensate trap
AA1199

Your boiler is still detecting a flame even after it has tried to shut the gas off, which is a significant safety concern.

Emergency Engineer only £180-450

Parts commonly replaced

  • Gas Valve
  • Ionisation Probe
  • Main Printed Circuit Board (PCB)
AA2200

Your boiler has sensed a flame when there shouldn't be one, which usually means a sensor is confused or the gas system isn't closing correctly.

Emergency Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Printed Circuit Board (PCB)
AA2211

Your boiler has detected that water isn't flowing correctly through the system, so it has shut down to prevent overheating.

High Engineer only £120-280

Parts commonly replaced

  • Flow switch
  • Circulation pump
  • Main heat exchanger
AA2222

Your boiler has detected that a internal water sensor is stuck in the 'on' position even when the pump isn't running, preventing the system from starting safely.

High Engineer only £120-240

Parts commonly replaced

  • Flow switch
  • Flow sensor
  • Main PCB
AA3333

Your boiler has stopped working because the fan that helps remove waste gases is not spinning or communicating correctly with the system.

High Engineer only £250-450

Parts commonly replaced

  • Fan motor
  • Main circuit board (PCB)
  • Wiring harness
AA9999

Your boiler's computer system is having trouble talking to its internal sensors, which means it cannot monitor the system safely.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness
ANTI-FROST DEVICE ACTIVATED

Your boiler has detected that the water inside the system is getting dangerously cold and has automatically fired up to prevent the pipes from freezing.

Low DIY-safe

What to check first

  1. Ensure your heating is set to at least 15°C if you are away during cold weather.
  2. Check that your external condensate pipe is not frozen or blocked with ice.
  3. Wait for the boiler to complete its automatic heating cycle; it will turn off once the water is warm enough.

Parts commonly replaced

  • NTC Temperature sensor
bb..

Your boiler is currently heating the water stored in your external cylinder, which is a normal operating status rather than a fault.

Low DIY-safe

What to check first

  1. Check your hot water programmer or thermostat settings
  2. Wait for the cylinder to reach its target temperature
  3. Monitor the display to see if it returns to a standard code once heating is finished
Showing 31–40 of 102
BOILER SAFETY SHUTDOWN

Your boiler has stopped working because it failed to light or stay lit, meaning it cannot provide heating or hot water safely.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

BOILER SHUTDOWN

Your boiler has detected a failure in its internal safety systems and has shut itself down to prevent damage, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Pressure switch
  • Wiring harness
  • Main PCB
d.xx

Your boiler is simply showing you the room temperature you have selected while you are turning the control knob.

Low DIY-safe

What to check first

  1. No action is required as this is an advisory message rather than a fault.
  2. The screen will return to the normal display once you stop turning the knob.
dd..

This is a normal operational message indicating that the boiler is currently heating water for your taps or shower.

Low DIY-safe

What to check first

  1. No action is required as this is a status indicator rather than a fault
  2. Turn off the hot water tap to see the code disappear
  3. Check that no taps are dripping if the code stays on when water is not in use
E 02

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Slowly open the small tap or taps on the filling loop until you hear water moving.
  3. Watch the pressure gauge until it reaches between 1.0 and 1.5 bar, then turn the taps off tightly.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

E 06

Your boiler has detected that a temperature sensor responsible for your heating water is disconnected or faulty, which is preventing the system from warming up properly.

High Engineer only £90-160

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness connectors

Related codes

E 07

Your boiler has detected a fault with the sensor that monitors the temperature of the water leaving the unit to heat your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Wiring harness connectors

Related codes

E 09

Your boiler has stopped working because one of its internal temperature sensors has developed an electrical fault and can no longer monitor the water coming back from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Heating return thermistor (NTC sensor)
  • Wiring harness connector

Related codes

E 10

Your boiler has shut down because a safety sensor has detected that your underfloor heating system is getting too hot.

High Engineer only £100-220

Parts commonly replaced

  • Overheat thermostat
  • Floor temperature sensor
  • Underfloor heating pump
  • Wiring harness
Showing 41–50 of 102
E 94

Your boiler's internal computer has encountered a communication error or software glitch, preventing it from managing the heating process safely.

High Engineer only £250-480

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface Board
E 95

Your boiler is struggling to accurately measure the water temperature leaving and returning to the unit, which has caused it to stop working for safety.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Return NTC Temperature Sensor
  • Wiring Loom

Related codes

E02 026

Your boiler has detected a safety issue with the flame and has shut down to prevent damage or unsafe operation.

High Engineer only £120-£350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)
E02 071

Your boiler has stopped working because it cannot safely confirm that the waste gases are being blown out of the flue.

High Engineer only £120-280

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan Assembly

Related codes

E02 078

Your boiler is failing to light properly, which means the system cannot create the flame needed to heat your home or water.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Detection electrode
  • Printed Circuit Board (PCB)

Related codes

E03

Your boiler has detected that it is dangerously overheating even though it is not currently supposed to be running.

High Engineer only £120-£280

Parts commonly replaced

  • Flow Temperature Sensor (NTC)
  • Circulation Pump
  • Main Control Board

Related codes

E03 818

Your boiler has detected an issue with how it is venting waste gases, which prevents it from firing up for your safety.

High Engineer only £120-280

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan Assembly

Related codes

E04

Your boiler is struggling to provide hot water because the internal sensor that measures water temperature is broken or disconnected.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Temperature Probe (NTC Sensor)
  • Wiring Harness

Related codes

E05

Your boiler's temperature sensor for hot water has developed an electrical fault, meaning the system cannot safely tell how hot your water is and has stopped working as a precaution.

High Engineer only £90-160

Parts commonly replaced

  • DHW Temperature Probe (NTC Sensor)
  • Wiring Harness connectors

Related codes

E08

Your boiler has detected that a temperature sensor for your underfloor heating is broken or disconnected, which may prevent your floors from warming up properly.

Medium Engineer only £90-180

Parts commonly replaced

  • NTC Temperature Probe
  • Wiring harness connector

Related codes

Showing 51–60 of 102
E20

Your boiler thinks a flame is burning even though it hasn't turned the gas on, causing it to shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation probe
  • Gas valve
  • Main PCB

Related codes

E21

Your boiler has detected that the electrical wiring supplying it is connected backwards, which is a safety issue that prevents it from starting.

High Engineer only £80-160

Parts commonly replaced

  • Main PCB
  • External wiring/socket

Related codes

E22

Your boiler is struggling with the electrical power coming into your home, which is preventing it from starting up properly.

High DIY-safe £100-280

What to check first

  1. Turn the boiler off at the fused spur switch
  2. Wait for two minutes to allow the electronics to clear
  3. Turn the switch back on and press 'Reset' on the control panel

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Power Surge Protector

Related codes

E23

Your boiler has detected an electrical fault with the sensor that confirms the flame is burning, causing the system to shut down for safety.

High Engineer only £90-180

Parts commonly replaced

  • Flame detection electrode
  • Ignition lead
  • Printed Circuit Board (PCB)
E56

Your boiler has lost connection with the sensor that monitors the temperature of the water leaving the unit, meaning it cannot safely regulate your heating.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Wiring Harness/Connector
E64

Your boiler has lost communication with the sensor that tracks the temperature of the water returning from your radiators, often resulting in the system shutting down for safety.

High Engineer only £100-£180

Parts commonly replaced

  • Heating return NTC thermistor
  • Wiring harness connector
E66

Your boiler has detected an issue with the sensor that monitors the temperature of the water leaving the unit to heat your home.

High Engineer only £90-160

Parts commonly replaced

  • Heating flow NTC thermistor
  • Wiring harness connector
E74

Your boiler has detected a fault with a sensor that monitors the temperature of the water returning from your radiators, meaning it cannot operate safely.

High Engineer only £90-160

Parts commonly replaced

  • NTC Return Temperature Probe
  • Wiring harness/connector
E99

Your boiler has tried to start five times without success and has now locked itself out for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Printed Circuit Board (PCB)
EE0033

Your boiler has detected an unusually high temperature reading even though it should be resting, which usually suggests a faulty sensor or a circulation problem.

High Engineer only £120-£250

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Central Heating Pump
  • Main PCB
Showing 61–70 of 102
EE0044

Your boiler is unable to read the temperature of the water coming out of your taps, which means it cannot heat your hot water correctly.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Temperature Probe (NTC Sensor)
  • Connecting wiring loom
EE0055

Your boiler is struggling to provide hot water because the internal sensor that monitors the water temperature has failed.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW NTC thermistor (temperature probe)
  • Wiring harness connecting probe to PCB

Related codes

EE0088

Your boiler has lost communication with the temperature sensor that monitors your underfloor heating, meaning it cannot safely regulate the floor's warmth.

Medium Engineer only £110-190

Parts commonly replaced

  • Underfloor heating NTC temperature probe
  • Connecting wiring harness
EE2200

Your boiler thinks it sees a flame even though the gas should be turned off, which is a safety conflict that prevents the system from starting.

Emergency Engineer only £180-350

Parts commonly replaced

  • Ionisation Probe
  • Gas Valve
  • Main PCB
EE2211

Your boiler has detected that the electrical wiring has been connected incorrectly, which is preventing it from running safely.

High Engineer only £80-130

Parts commonly replaced

  • External power cable
  • Fused spur unit
  • Printed Circuit Board (PCB)
EE2222

Your boiler is struggling to operate because the electrical power coming from your mains supply is unstable or incorrect.

High Engineer only £120-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Surge Protector
EE2233

Your boiler has detected an electrical fault with the sensor that confirms the burner is lit, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £120-£220

Parts commonly replaced

  • Flame detection electrode
  • Ionisation lead
  • Printed Circuit Board (PCB)
EE5566

Your boiler has stopped working because it can no longer accurately measure the temperature of the water leaving the unit to heat your home.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Sensor wiring harness
EE6644

Your boiler has lost its connection to the sensor that monitors water returning from your radiators, meaning it cannot safely regulate the heating temperature.

High Engineer only £90-160

Parts commonly replaced

  • Heating return thermistor (NTC sensor)
  • Sensor wiring harness
EE6666

Your boiler has detected a fault with the sensor that monitors the temperature of the water leaving the boiler, preventing it from heating your home safely.

High Engineer only £90-160

Parts commonly replaced

  • Flow Temperature NTC Probe
  • Wiring harness connector
Showing 71–80 of 102
EE7744

Your boiler has stopped working because one of its internal sensors is reporting an electrical fault and can no longer monitor the temperature of the water coming back from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Heating return temperature probe (NTC sensor)
  • Sensor wiring harness
EE9999

Your boiler's computer brain has encountered a general software or electronic communication error and cannot function.

High DIY-safe £280-450

What to check first

  1. Locate the Reset button on the control panel
  2. Press and hold the Reset button for 5 seconds
  3. Turn the power supply off at the fused spur switch, wait 30 seconds, and turn it back on

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Board
  • Wiring loom
INSUFFICIENT WATER

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a flexible metal hose) underneath the boiler.
  2. Open the valves on the filling loop to allow cold mains water into the system.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure transducer
  • Expansion vessel
L.E.D. B

Your boiler is failing to light the burner, meaning it cannot provide you with any heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
L.E.D. D

Your boiler has detected that there is not enough water pressure flowing through the system to heat your home safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop (a silver braided hose beneath the boiler).
  2. Slowly open the valves attached to the loop until you hear water entering the system.
  3. Watch the pressure gauge on the front of the boiler until it reaches 1.5 bar, then firmly close the valves.

Parts commonly replaced

  • Pressure relief valve
  • Circulation pump
  • Pressure sensor
L.E.D. G

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent any damage or safety issues.

Emergency Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • PCB

Related codes

NO WATER L.E.D.

Your boiler has stopped working because it cannot detect enough water pressure circulating inside the system.

High DIY-safe £80-150

What to check first

  1. Check your boiler's internal pressure gauge located on the front panel.
  2. If the needle is below 1 bar, locate the filling loop (usually a silver braided hose under the boiler).
  3. Open the filling loop valves slowly to let mains water in until the needle reaches 1.5 bar, then close the valves tightly.

Parts commonly replaced

  • Flow switch
  • Pressure sensor
  • Circulation pump
Overheat thermostat

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • NTC temperature sensor
  • Central heating pump
PP/--

Your boiler is currently displaying a setting value rather than an error, indicating the maximum heating power percentage is being adjusted or viewed.

Low DIY-safe

What to check first

  1. Press the 'ESC' or 'Reset' button to return to the main temperature display
  2. Turn the selector dial to ensure it is not stuck in a setting menu
  3. Restart the boiler by switching the power off and back on if the screen remains frozen
PP/AA

Your boiler is experiencing a planned pause in its heating cycle to prevent it from switching on and off too frequently.

Low DIY-safe

What to check first

  1. Wait for 5-10 minutes for the countdown to end naturally
  2. Check that your room thermostat is set higher than the current room temperature
  3. Ensure the radiator valves are open to allow heat to circulate
Showing 81–90 of 102
PP/LL

Your boiler is currently adjusting the strength of its ignition flame to find the best way to light based on recent performance.

Low Engineer only £0-120

Parts commonly replaced

  • Ignition electrode
  • Ionisation probe
  • PCB
PUMP PROTECTION ACTIVATED

Your boiler has detected that the water pump is not running correctly, so it has safely shut itself down to prevent damage to the system.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Pressure switch
  • Printed Circuit Board (PCB)
Red B L.E.D.

Your boiler has stopped working because it failed to ignite the gas flame to heat your home or water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ionisation probe
  • Printed Circuit Board (PCB)
Red D L.E.D.

Your boiler has detected that water is not moving through it correctly, which has caused it to turn itself off to prevent overheating.

High DIY-safe £100-250

What to check first

  1. Check your boiler's pressure gauge and ensure it is between 1 and 1.5 bar
  2. If the pressure is below 1 bar, use the filling loop underneath the boiler to top up the system with water until it reaches the correct range
  3. Check that all your radiator valves are fully open to allow water to circulate freely

Parts commonly replaced

  • Central heating pump
  • Pressure relief valve
  • Flow sensor
Red G L.E.D.

Your boiler has switched itself off because it has become dangerously hot and needs to cool down to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Diverter valve
  • Primary heat exchanger
  • System filter

Related codes

S 01

Your boiler tried to light the burner but couldn't detect a flame, so it is currently not providing heating or hot water.

High DIY-safe £100-250

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas supply is active
  2. Check for any credit on your prepaid gas meter
  3. Turn the boiler off and on again to trigger a reset

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
S 02

Your boiler is struggling to light its flame, meaning it cannot provide heating or hot water until the issue is resolved.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve is in the open position
  2. Ensure pre-paid gas meters have sufficient credit
  3. Verify if other gas appliances in your home, like a hob, are receiving gas
  4. Press the Reset button on the boiler control panel once

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Ignition PCB

Related codes

S 04

Your boiler is struggling to provide hot water because it cannot correctly read the temperature of the water used for your taps.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) thermistor
  • NTC sensor wiring harness

Related codes

S 05

Your boiler has detected a fault with the sensor that monitors hot water temperature, meaning you will likely experience cold or inconsistent water from your taps.

High Engineer only £90-160

Parts commonly replaced

  • DHW Temperature Sensor (NTC Thermistor)
  • Wiring Harness

Related codes

S 06

Your boiler's flame is lifting away from the burner or is unstable, causing the system to shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Ionisation probe
  • Gas valve
  • Burner gasket
  • Fan
Showing 91–100 of 102
S 25

Your boiler has lost connection with the sensor that monitors the temperature of your hot water tank, meaning it cannot heat your water correctly.

Medium Engineer only £90-180

Parts commonly replaced

  • NTC Tank Sensor
  • Wiring Harness
  • Cylinder Thermistor

Related codes

S 26

Your boiler's hot water tank sensor has developed an electrical fault, meaning it can no longer accurately monitor the water temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • NTC temperature sensor
  • Storage tank thermistor
  • Wiring harness

Related codes

S 27

Your boiler has detected that the water within your internal storage tank has become too hot and has stopped operating for safety.

High Engineer only £120-£350

Parts commonly replaced

  • DHW Temperature Sensor (NTC)
  • Storage Tank Thermostat
  • Diverter Valve Actuator
  • Main Control Board
S 30

Your boiler has lost connection to the sensor that monitors the temperature outside, which may cause your heating to respond incorrectly to the weather.

Low Engineer only £90-160

Parts commonly replaced

  • External temperature sensor
  • Wiring loom

Related codes

S 31

Your boiler has lost its connection to the outside temperature sensor, which means the heating might not adjust correctly to the weather until it is fixed.

Low Engineer only £90-160

Parts commonly replaced

  • External weather compensation sensor
  • Sensor wiring
S 80

Your wall-mounted remote control unit has lost its connection to the boiler, meaning the system cannot accurately monitor your home's temperature.

Medium DIY-safe £90-180

What to check first

  1. Check that the Clima Manager remote control is securely clicked into its wall base
  2. Inspect the visible wiring between the remote and the boiler for any loose connections or physical damage
  3. Power the boiler off and back on at the fused spur to try and reset the communication link

Parts commonly replaced

  • Clima Manager Remote Control Unit
  • Low voltage connecting cable
Safety Shut-off

Your boiler's internal computer brain has detected a safety error while trying to ignite, causing the system to lock itself down to prevent damage.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Ignition electrodes
UU/1

Your boiler has detected that the water temperature leaving the unit is incorrect, which is likely preventing your heating from operating correctly.

High Engineer only £90-180

Parts commonly replaced

  • Flow Temperature Sensor (NTC)
  • Main PCB
  • Wiring Harness
UU/2

Your boiler has detected that the water returning from your radiators is at an unusual temperature, which usually means the water isn't flowing through the system correctly.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure gauge is between 1 and 1.5 bar
  3. Gently bleed your radiators to remove any trapped air

Parts commonly replaced

  • Return temperature sensor (NTC)
  • Circulation pump
  • Main PCB
UU/5

Your boiler is displaying the current temperature of the hot water leaving the unit, which is usually an informative status update rather than a critical system failure.

Low DIY-safe £0-120

What to check first

  1. Check if any hot water taps are currently running
  2. Monitor the display to see if the code changes to a temperature reading or standby mode
  3. Reset the boiler if the code remains frozen on the screen for a long period

Parts commonly replaced

  • DHW Temperature Sensor (NTC)
  • Flow Switch
Showing 101–102 of 102
UU/FF

Your boiler is having trouble detecting the flame needed to heat your water, which is causing it to shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
UU/tt

Your boiler has detected that water isn't moving through the system properly, so it has shut down to prevent itself from overheating.

High DIY-safe £120-280

What to check first

  1. Check that your boiler pressure gauge is between 1.0 and 1.5 bar
  2. Ensure all radiator valves and internal isolation valves are fully open
  3. Gently bleed your radiators to remove any trapped air pockets
  4. Reset the boiler using the 'R' button once pressure is corrected

Parts commonly replaced

  • Circulation Pump
  • Main Flow Switch
  • Central Heating Filter (Cleaning)