Atag Q 25S Fault codes & diagnostics

40 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural Gas 25 kW 2007 onwards Discontinued
GC Numbers 41-310-1041-310-1147-310-1047-310-1147-310-12

Replaced by: iC System

Download the Atag Q 25S manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 27 High 12 Medium

All 40 documented codes

Tap any card for details

FILL (flashing)

Your boiler has lost water pressure and needs you to top it up to restore full heating and hot water.

Medium DIY-safe

What to check first

  1. Locate the external filling loop or internal filling key attached to your boiler pipework.
  2. Open the valve(s) slowly to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly and ensure the fault code has cleared.

Parts commonly replaced

  • Pressure Relief Valve
  • Expansion Vessel
  • Filling Loop
00

Your boiler is struggling to light or stay lit properly, meaning it cannot produce heat or hot water reliably.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ionisation probe

Related codes

01

Your boiler has detected an electrical fault in its low-voltage control system, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Main control board (PCB)
  • External sensors
  • Wiring harness

Related codes

02

Your boiler has attempted to start but is unable to ignite a flame, meaning it cannot produce any heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition transformer

Related codes

04

Your boiler has experienced a power interruption or an electrical stability issue, causing it to temporarily lose its settings or shutdown.

Medium DIY-safe £100-250

What to check first

  1. Locate the boiler's fused spur switch or the dedicated circuit breaker in your fuse box.
  2. Switch the power off for 30 seconds to allow the internal electronics to reset.
  3. Switch the power back on and check if the boiler restarts and the error clears.

Parts commonly replaced

  • Main control board (PCB)
  • Wiring harness
  • Power supply unit

Related codes

05

Your boiler has detected an issue with its internal settings or configuration that prevents it from starting correctly.

High Engineer only £120-250

Parts commonly replaced

  • Control board
  • Parameter settings chip

Related codes

11

Your boiler has detected that the water is heating up too quickly compared to how fast it is moving around your radiators, causing it to pause the heating to prevent damage.

Medium Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Flow and return sensors

Related codes

12

Your boiler has lost its internal electrical power supply, which means it will stop working until the protection fuse is replaced.

High Engineer only £120-220

Parts commonly replaced

  • 24V 3AT Fuse
  • Control PCB

Related codes

18

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor

Related codes

19

Your boiler has detected that the water returning to it from your radiators is getting too hot, so it has shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Return temperature sensor
  • Central heating pump
  • Plate heat exchanger

Related codes

Showing 11–20 of 40
28

Your boiler's internal fan is failing to communicate with the control board, meaning the system cannot safely vent exhaust gases and will not start.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • PCB

Related codes

60

Your boiler's computer settings have become confused regarding how much power it should use, causing it to stop operating correctly.

Medium Engineer only £120-200

Parts commonly replaced

  • Main control board

Related codes

67

Your boiler has detected an unusual temperature difference while it is turned off, which may be caused by a faulty sensor or an issue with your heating system's water flow.

Medium Engineer only £120-250

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Diverter valve

Related codes

69

Your boiler's screen is blank or showing incorrect information, meaning the system's control brain cannot communicate with you or function correctly.

High Engineer only £150-350

Parts commonly replaced

  • Control unit
  • Display PCB
  • Wiring harness

Related codes

80

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Burner assembly

Related codes

81

Your boiler has stopped working because it cannot detect the safety sensor that monitors the temperature of the exhaust fumes.

High Engineer only £120-200

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

82

Your boiler has detected a faulty reading from the internal temperature sensor for the exhaust system and has shut down to keep itself safe.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

85

Your boiler is currently struggling to sense water moving through the system and has entered an automatic self-clearing process to remove trapped air.

Medium Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • Pressure relief valve

Related codes

Block 01

Your boiler has stopped because an external safety device, such as a fire alarm or frost thermostat, has told the system to shut down for safety reasons.

Medium Engineer only £120-250

Parts commonly replaced

  • External link bridge
  • Frost thermostat
  • Safety cut-off switch
Block 11

Your boiler has paused the heating because the water is not circulating fast enough between the appliance and your radiators, causing a heat buildup inside the unit.

Medium Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Flow and return sensors
  • Plate-to-plate heat exchanger

Related codes

Showing 21–30 of 40
Block 12

Your boiler has detected that the water is not flowing through the system as efficiently as it should while heating your hot water, causing it to temporarily pause that function to protect itself.

Medium Engineer only £120-250

Parts commonly replaced

  • Diverter valve
  • Plate heat exchanger
  • Central heating pump

Related codes

Block 60

Your boiler’s internal computer has lost the correct settings for how much power it should use, causing it to stop working to protect itself.

High Engineer only £120-250

Parts commonly replaced

  • Main control PCB
Block 67

Your boiler has detected that water is circulating unexpectedly while it is trying to stay idle, so it has paused itself to prevent damage until the temperature settles.

Medium Engineer only £120-250

Parts commonly replaced

  • Flow sensor
  • Return sensor
  • Non-return valve

Related codes

Block 80

Your boiler has automatically paused its operation because the exhaust fumes inside the unit have become too hot, and it will try to start again once it has cooled down sufficiently.

High Engineer only £120-250

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • PCB

Related codes

Block 81

Your boiler has detected that a key safety sensor measuring exhaust gases has become unplugged, so it has safely shut itself down to prevent operation.

High Engineer only £120-200

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

Block 82

Your boiler has detected a faulty sensor reading in the exhaust system and has safely shut down to prevent incorrect operation.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness / Sensor loom

Related codes

Block 85

Your boiler is currently unable to sense water moving through it, so it is running an automatic internal process to clear out any trapped air bubbles before it will allow the heating to start again.

Medium Engineer only £120-250

Parts commonly replaced

  • Circulating pump
  • Flow sensor
  • Automatic air vent
Error 01

Your boiler has detected an electrical fault in its internal control system that is preventing it from operating safely.

High Engineer only £150-300

Parts commonly replaced

  • Main circuit board (PCB)
  • Wiring harness
  • External controls link

Related codes

Error 02

Your boiler is failing to light the internal burner, meaning it cannot produce any heat or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

Showing 31–40 of 40
Error 04

Your boiler has detected an issue with its power supply or an internal electrical signal fluctuation, which has caused it to stop working for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Error 05

Your boiler is having difficulty correctly adjusting its internal gas and air settings to run efficiently.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Burner gasket
  • Electrode assembly

Related codes

Error 12

Your boiler has stopped working because a protective electrical fuse inside the main control board has blown, preventing the system from powering up safely.

High Engineer only £120-250

Parts commonly replaced

  • 3A T fuse
  • PCB control unit
Error 18

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • PCB
  • System filter

Related codes

Error 19

Your boiler has detected that the water returning from your radiators is getting too hot, so it has shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Return temperature sensor
  • Pump
  • Central heating filter

Related codes

Error 28

Your boiler is unable to confirm that the internal fan is spinning correctly, so it has safely shut down to prevent overheating.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness
Error 69

Your boiler's electronic control panel is not receiving power or cannot communicate properly, meaning the screen is blank or showing scrambled information.

High Engineer only £150-350

Parts commonly replaced

  • Main PCB
  • Display interface module
  • Wiring harness
Error 80

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut down to prevent damage or overheating.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Burner assembly
FILL

Your boiler has lost water pressure and needs a simple top-up to return to full working order.

Medium DIY-safe

What to check first

  1. Locate the external filling loop, which is a flexible braided hose usually found underneath the boiler.
  2. Open the valves at both ends of the hose until you hear water entering the system.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure gauge
HIGH

Your boiler has detected that the water pressure in your heating system is too high and has shut itself down to prevent damage.

High DIY-safe £0-£90

What to check first

  1. Locate a radiator in your home, preferably one upstairs.
  2. Use a radiator bleed key to slowly open the bleed valve over a cloth.
  3. Release a small amount of water until the pressure gauge on the front of the boiler drops to between 1.0 and 1.5 bar.
  4. Tighten the bleed valve and check the boiler display.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor

7 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.