Medium
Block 11 on Atag Q 25S

Your boiler has paused the heating because the water is not circulating fast enough between the appliance and your radiators, causing a heat buildup inside the unit.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Maximum ΔT of flow and return sensor in central heating has repeatedly been exceeded. During the block normal operation of the hot water supply is possible. The pump continues to operate at minimum capacity during the block.

From this model's manual
Verified against the Atag Q 25s installation & service manual, page 39.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like Block 11: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Block 12View →

Related guides you might find useful

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

Radiators cold at the bottom

Sludge build-up — needs flushing, not bleeding.

Read →

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →