High Lockout
E4 on Baxi Avanta

Your boiler is struggling to light and stay on, which can sometimes be caused by trapped air in your heating system preventing the water from flowing correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure – try bleeding your radiators

What causes this fault?

This fault occurs when the boiler tries to light the flame but fails to detect one, causing the system to shut down for safety. The most common reason is that the spark isn't strong enough to ignite the gas, or the sensor that monitors the flame has become dirty or worn out. It can also be triggered if air is trapped in the system, which disturbs the internal pressure and prevents the boiler from operating correctly.

This fault often appears after the summer break when the boiler is switched back on for the first time or after the system has been drained for radiator maintenance.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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