Medium
H.03.02 on Baxi Assure System

Your boiler has briefly lost its flame, but it is likely attempting to restart itself automatically; if it stays off, it indicates a recurring issue with the ignition or gas supply.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Temporary flame loss ELECTRODE PROBLEM Check the electrode connection and wiring Check the condition of the electrode GAS SUPPLY Check the gas supply pressure Check the gas valve calibration FLUE GAS PIPES Check the pipes and the termina

Shared across the Assure range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like H.03.02: no call-out fees, no surprise bills.

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All 66 fault codes on the Assure System

Seeing a different code? Every code this model can display, in one place.

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