Baxi Platinum Combi HE A Fault codes & diagnostics

19 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-40 kW 2008-2015 Discontinued

The Platinum range comes in 6 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
15 High 2 Medium 2 Low

All 19 documented codes

Tap any card for details

20

Your boiler is currently trying to figure out if it needs to heat up your tap water and is momentarily stuck in its internal start-up process.

Low Engineer only £100-250 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW Sensor
  • PCB
  • Diverter Valve

Related codes

28

Your boiler is struggling to detect that you have turned on a hot tap and is failing to trigger the heating process to warm your water.

High Engineer only £150-250 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW Flow Switch
  • DHW Sensor
  • PCB

Related codes

50

Your boiler is struggling to detect or maintain a flow of hot water, causing it to pause its startup sequence.

Medium Engineer only £150-300 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW Flow Sensor
  • Diverter Valve
  • NTC Sensor

Related codes

110

Your boiler is struggling to detect or heat the water for your taps and is essentially stuck in a loop while trying to start the process.

High Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW Sensor
  • Flow Switch
  • PCB

Related codes

119

Your boiler has detected that the water pressure inside the system is too low to operate safely.

High DIY-safe £80-150 Shared across the Platinum Combi range

What to check first

  1. Locate the external filling loop, which is a silver braided hose connecting two pipes under the boiler.
  2. Open the valves at both ends of the hose to allow mains water into the system.
  3. Watch the pressure gauge on the front panel and close the valves once the needle reaches 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Expansion vessel

Related codes

125

Your boiler is struggling to confirm that the internal components are starting up correctly to heat your water, preventing it from functioning properly.

High Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Diverter valve
  • Flow sensor
  • PCB

Related codes

133

Your boiler has failed to light the flame, which means it cannot produce hot water or heating.

High Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

160

Your boiler is struggling to start the process of heating your tap water because it isn't receiving the correct signal that you have turned a hot tap on.

Medium Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW flow sensor
  • DHW turbine
  • PCB

Related codes

E20

Your boiler's temperature sensor has stopped sending a clear signal, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Platinum Combi range

Parts commonly replaced

  • Central Heating NTC Sensor
  • Wiring harness

Related codes

E28

Your boiler's flue sensor is detecting a fault, meaning the system cannot accurately monitor the temperature of the exhaust gases, so it has safely shut down to prevent damage.

High Engineer only £150-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Flue NTC Sensor
  • Wiring Harness

Related codes

E50

Your boiler is struggling to detect the temperature of the water it is trying to heat, so it has shut down to prevent overheating.

High Engineer only £120-200 Shared across the Platinum Combi range

Parts commonly replaced

  • DHW NTC Sensor
  • Wiring harness

Related codes

E110

Your boiler has detected that it has become dangerously hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Pump
  • Diverter Valve
  • System Filter
  • Main Heat Exchanger

Related codes

E119

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150 Shared across the Platinum Combi range

What to check first

  1. Locate the external filling loop, which consists of a flexible silver hose connecting two pipes beneath the boiler.
  2. Open the valves on both ends of the filling loop to allow cold mains water into the heating system.
  3. Monitor the pressure gauge on the front of the boiler until the needle reaches between 1.0 and 1.5 bar, then securely close both valves.

Parts commonly replaced

  • Pressure Relief Valve
  • Pressure Transducer

Related codes

E125

Your boiler has detected that water is not flowing properly around your heating system, so it has safely shut down to prevent overheating.

High Engineer only £150-350 Shared across the Platinum Combi range

Parts commonly replaced

  • Central Heating Pump
  • Diverter Valve
  • Flow Sensor

Related codes

E130

Your boiler has detected that the gases being produced are becoming too hot, so it has safely shut itself down to prevent damage.

High Engineer only £150-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Flue NTC Sensor
  • PCB

Related codes

E133

Your boiler has stopped working because it cannot detect a flame or is not receiving a consistent supply of gas.

High Engineer only £120-250 Shared across the Platinum Combi range

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame rectification probe

Related codes

E160

Your boiler has stopped working because the fan that helps push out exhaust gases is not communicating correctly or has lost power.

High Engineer only £200-350 Shared across the Platinum Combi range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

E193

Your boiler is struggling to get water moving around the system correctly before it attempts to fire up.

High Engineer only £150-300 Shared across the Platinum Combi range

Parts commonly replaced

  • Pump
  • Diverter Valve
  • Flow Switch

Related codes