8.1 Your boiler is unable to start the pilot flame, which means it cannot provide any heating or hot water until the ignition process is successful.
Your boiler is unable to start the pilot flame, which means it cannot provide any heating or hot water until the ignition process is successful.
What to check first
- Check if your gas supply is turned on and other gas appliances are working
- Press the reset button once to try and restart the ignition sequence
- Ensure there is credit on your pre-payment gas meter
Parts commonly replaced
- Ignition electrode
- Gas valve
- Printed Circuit Board (PCB)