High
8.1 on Chaffoteaux Britony II 30FF

Your boiler is unable to start the pilot flame, which means it cannot provide any heating or hot water until the ignition process is successful.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pilot does not light

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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