POOR PILOT FLAME Emergency

Chaffoteaux POOR PILOT FLAME Fault Code

Also written as POORPILOTFLAME — same fault.

The Chaffoteaux POOR PILOT FLAME fault code means: the small pilot flame that acts as a signal to ignite your boiler is too weak or flickering, so the system is shutting down for safety to prevent gas from escaping unburnt.. It appears on 5 Chaffoteaux models in our database.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description: I) Pilot injector dirty/damaged; II) Wrong injector; III) Pilot head blocked; IV) Faulty pilot tube
Typical repair cost £120-200 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Chaffoteaux models that show the POOR PILOT FLAME fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Chaffoteaux POOR PILOT FLAME fault code information on this page is sourced and cross-checked against the official Chaffoteaux service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026