High
POOR PILOT FLAME on Chaffoteaux Britony II 50FF

Your boiler is struggling to keep its ignition flame lit, which prevents the main burner from starting and stops your heating and hot water from working.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

I) Pilot injector dirty/damaged; II) Wrong injector; III) Pilot head blocked; IV) Faulty pilot tube

From this model's manual
Verified against the Chaffoteaux Britony Ii 30ff installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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