High
8.5 on Chaffoteaux Britony II 50FF

Your boiler is currently unable to ignite its main flame, meaning it cannot produce any hot water or heating for your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Main burner does not light

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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