Medium
F12 on Ferroli Arena 30A

Your boiler is struggling to detect the temperature of your hot water supply, so it has safely stopped heating your taps to prevent any issues.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

DHW sensor fault

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

F11View →F14View →

Related guides you might find useful

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →