High
12 on Ferroli Optimax

Your boiler has failed to ignite, which means it cannot heat your water or your home because it isn't getting a flame started.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler failed to light. Make sure that the gas isolation valve on the boiler and on the gas meter are open. Press the RESET button (2 Fig. 1).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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