Low
d.16 on Glow-worm Sustain 12s

Your boiler is currently receiving a signal from your wall thermostat indicating that it is being told to turn on, which is normal operation rather than a fault.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Status of the 24V room thermostat

From this model's manual
Verified against the Glow Worm Sustain 12s installation & service manual, page 29.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check your wall thermostat to see if it is set to 'on' or 'heating demand'.Turn the temperature setting on your wall thermostat down to see if the status code changes.If the code persists while the heating is off, consult your thermostat manual for wiring or battery issues.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like d.16: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful