What the manual says
Manufacturer manualRoom thermostat is blocking heating mode.
From this model's manual
Verified against the Glow Worm/Glow Worm Sustain 12s installation & service manual, page 33.
DIY fix possible
Check your room thermostat and ensure the set temperature is higher than the current room temperatureEnsure your timer or programmer is set to 'On' rather than 'Off' or 'Timed' if you are trying to get heat immediatelyReplace the batteries in your wireless room thermostat if it has a screen or light
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like S.30: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.
Related fault codes
All 163 fault codes on the Sustain 12s
Seeing a different code? Every code this model can display, in one place.
Connectiond.00d.01d.02d.04d.05d.06d.07d.08d.09d.10d.11d.13d.14d.15d.16d.17d.18d.19d.20d.21d.22d.23d.24d.25d.27d.28d.31d.33d.34d.35d.36d.39d.40d.41d.43d.45d.47d.50d.51d.58d.60d.61d.62d.64d.65d.66d.67d.68d.69d.70d.71d.73d.75d.77d.80d.81d.82d.83d.84d.85d.88d.90d.91d.93d.94d.95d.96d.128d.129F.00F.01F.10F.11F.13F.20F.22F.23F.24F.25F.27F.28F.29F.32F.33F.49F.61F.62F.63F.64F.65F.67F.68F.70F.71F.72F.73F.74F.75F.76F.77F.78F.83F.84F.85F.86F.87F.88F.89F.91F22P.01P.02P.03P.04P.05P.06P.07S.0S.01S.02S.03S.04S.05S.06S.07S.08S.10S.11S.13S.14S.15S.16S.17S.20S.21S.22S.23S.24S.25S.26S.27S.28S.31S.32S.33S.34S.39S.41S.42S.46S.53S.54S.76S.88S.91S.96S.97S.98S.99S.108S.109