What the manual says
Manufacturer manualRoom thermostat is blocking heating mode.
From this model's manual
Verified against the Glow Worm Sustain 12s installation & service manual, page 33.
DIY fix possible
Check your room thermostat and ensure the set temperature is higher than the current room temperatureEnsure your timer or programmer is set to 'On' rather than 'Off' or 'Timed' if you are trying to get heat immediatelyReplace the batteries in your wireless room thermostat if it has a screen or light
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