Glow-worm Ultimate 60 FF Fault codes & diagnostics

11 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Natural Gas 2001-present
GC Number 41-047-56
Download the Glow-worm Ultimate 60 FF manualThe official installation and service manual (PDF). PDF

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Each cell = one fault code. Hover to identify.
11 High

All 11 documented codes

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F1

Your boiler has lost power to its internal electronics, likely caused by a safety fuse blowing or an electrical fault inside the unit.

High Engineer only £90-220 Shared across the Ultimate range

Parts commonly replaced

  • 1A Fast Blow Fuse
  • Printed Circuit Board (PCB)
  • Internal Wiring Loom

Related codes

F2

Your boiler has likely experienced an internal electrical fault or a component failure that has caused a safety fuse on the main control board to blow.

High Engineer only £120-280 Shared across the Ultimate range

Parts commonly replaced

  • PCB Fuse (F1A)
  • Main PCB
  • Central Heating Pump

Related codes

Fan Hunt

Your boiler is struggling to start up properly because the main internal computer is failing to control the fan correctly.

High Engineer only £250-£450 Shared across the Ultimate range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Fan Assembly

Related codes

main burner operating

Your boiler's electronic control system is stuck in an error state while trying to fire up the main burner, meaning it cannot safely provide heating or hot water.

High Engineer only £150-350 Shared across the Ultimate range

Parts commonly replaced

  • Gas valve
  • Printed circuit board (PCB)
  • Wiring harness
Neon 1 lit

Your boiler has detected an electrical supply issue, likely caused by a tripped switch, a blown fuse, or a temporary power failure.

High DIY-safe £70-160 Shared across the Ultimate range

What to check first

  1. Check your home's main fuse box (consumer unit) to see if any circuit breakers have tripped.
  2. Inspect the fused spur switch near the boiler and replace the 3-amp fuse if it has blown.
  3. Turn the boiler power switch off and back on to attempt a reset of the internal electronics.

Parts commonly replaced

  • 3-amp fuse
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

Neon 3 lit

Your boiler has detected an internal electrical communication fault which is preventing it from starting up safely.

High Engineer only £180-£450 Shared across the Ultimate range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness

Related codes

Neon 4 lit

Your boiler is failing to light the small internal flame needed to start the main burner, which means your heating and hot water will not work.

High Engineer only £90-180 Shared across the Ultimate range

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Gas valve
  • Pilot injector

Related codes

Neon1

Your boiler has lost power because of an electrical issue or a blown fuse inside the control unit.

High Engineer only £120-£280 Shared across the Ultimate range

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • 3amp Internal Fuse
  • Wiring Loom

Related codes

Neon2

Your boiler has switched itself off because it has either become too hot or the water pressure in the system has dropped too low.

High DIY-safe £100-280 Shared across the Ultimate range

What to check first

  1. Check the pressure gauge on your system and top up to 1.5 bar if it is low
  2. Ensure all radiator valves and boiler isolation valves are fully open
  3. Press the reset button on the control panel once the unit has cooled down

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • System Pressure Sensor

Related codes

Neon3

Your boiler has stopped working because it cannot safely confirm that the fan is clearing exhaust gases from the system.

High Engineer only £140-£320 Shared across the Ultimate range

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Venture tubes

Related codes

Neon4

Your boiler is attempting to start but cannot successfully light or detect a steady flame, so it has shut down for safety.

High DIY-safe £120-280 Shared across the Ultimate range

What to check first

  1. Check that your gas emergency control valve is open and other gas appliances are working.
  2. Press the reset button on the front control panel.
  3. Ensure your decorative fireplace or external flue is not blocked by debris or ice.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Lead
  • Pilot Injector

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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