Glow-worm Ultimate Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 30-50 kW 2000-2007 Discontinued

Replaced by: Ultimate2

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23 High

All 23 documented codes

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F1

Your boiler has lost power to its internal electronics, likely caused by a safety fuse blowing or an electrical fault inside the unit.

High Engineer only £90-220

Parts commonly replaced

  • 1A Fast Blow Fuse
  • Printed Circuit Board (PCB)
  • Internal Wiring Loom

Related codes

F2

Your boiler has likely experienced an internal electrical fault or a component failure that has caused a safety fuse on the main control board to blow.

High Engineer only £120-280

Parts commonly replaced

  • PCB Fuse (F1A)
  • Main PCB
  • Central Heating Pump

Related codes

Fan does not run

Your boiler has stopped working because the internal fan, which safely exhausts fumes, isn't starting up.

High Engineer only £250-£480

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness
Fan Hunt

Your boiler is struggling to start up properly because the main internal computer is failing to control the fan correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Fan Assembly

Related codes

Fan hunts

Your boiler is struggling to maintain a steady fan speed, which is preventing it from completing its startup sequence and heating your home.

High Engineer only £180-£350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
Main burner does not light

Your boiler is failing to ignite the main gas burner, which means you will have no heating or hot water until it is repaired.

High Engineer only £180-350

Parts commonly replaced

  • Main Gas Valve Solenoid
  • Gas Control Valve (Multifunctional Control)
Neon 1 lit

Your boiler has detected an electrical supply issue, likely caused by a tripped switch, a blown fuse, or a temporary power failure.

High DIY-safe £70-160

What to check first

  1. Check your home's main fuse box (consumer unit) to see if any circuit breakers have tripped.
  2. Inspect the fused spur switch near the boiler and replace the 3-amp fuse if it has blown.
  3. Turn the boiler power switch off and back on to attempt a reset of the internal electronics.

Parts commonly replaced

  • 3-amp fuse
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

Neon 1 lit (No)

Your boiler has lost electrical power, which is usually caused by an issue with the mains supply or a blown internal fuse.

High DIY-safe £90-280

What to check first

  1. Check if other appliances in the house are working to rule out a general power cut
  2. Ensure the boiler's fused spur switch (usually near the boiler) is turned on
  3. Check your home's main consumer unit (fuse box) to see if a circuit breaker has tripped

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Glass Fuses (2A or 3.15A)
  • External Fused Spur

Related codes

neon 1 not lit

Your boiler is not receiving electrical power or has an internal blown fuse, meaning it cannot start the ignition process.

High DIY-safe £100-280

What to check first

  1. Check if your home's main electrical consumer unit has a tripped circuit breaker
  2. Ensure the boiler's external switch or fused spur is turned on
  3. Change the fuse (usually 3A) in the external wall switch/spur

Parts commonly replaced

  • Internal PCB Fuse
  • Printed Circuit Board (PCB)
  • External Fused Spur
Neon 2 lit

Your boiler has detected that the water pressure is too low to operate safely, causing it to lock out.

High DIY-safe £120-220

What to check first

  1. Check the water pressure gauge on your system.
  2. If the pressure is below 1.0 bar, use the external filling loop to top up the system to 1.5 bar.
  3. Reset the boiler to see if the light clears.

Parts commonly replaced

  • Water pressure switch
  • Filling loop valve

Related codes

Showing 11–20 of 23
Neon 2 lit (No)

Your boiler has become too hot and has automatically shut down for safety purposes.

High DIY-safe £120-280

What to check first

  1. Ensure all radiator valves are fully open to allow water flow
  2. Locate the reset button or switch on the boiler control panel
  3. Press the reset button once; if the light returns immediately, do not attempt further resets

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger (Descaling)

Related codes

neon 2 not lit

Your boiler has switched itself off because it has reached an unsafe temperature or it has detected a faulty component in its safety system.

High DIY-safe £100-220

What to check first

  1. Wait for the boiler to cool down completely (at least 20-30 minutes).
  2. Locate the manual reset button, which is usually found under the boiler casing.
  3. Press the reset button once; if the neon light comes back on and stays on, the system has reset.

Parts commonly replaced

  • Overheat Thermostat
  • Control Thermostat
  • Pump

Related codes

Neon 3 lit

Your boiler has detected an internal electrical communication fault which is preventing it from starting up safely.

High Engineer only £180-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness

Related codes

Neon 3 lit (No)

Your boiler has stopped working because it cannot safely clear away waste gases, preventing it from firing up.

High Engineer only £120-£350

Parts commonly replaced

  • Fan units
  • Air pressure switch
  • Venting tubes
  • Printed Circuit Board (PCB)

Related codes

Neon 4 lit

Your boiler is failing to light the small internal flame needed to start the main burner, which means your heating and hot water will not work.

High Engineer only £90-180

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Gas valve
  • Pilot injector

Related codes

Neon 4 lit (No)

Your boiler is failing to light the gas flame or cannot detect that the flame has started, so it has shut down for safety.

High DIY-safe £120-280

What to check first

  1. Check if other gas appliances, like a cooker hob, are working to ensure gas is reaching the property.
  2. Verify that your gas pre-payment meter (if applicable) has credit.
  3. Turn the boiler selector switch to 'Reset' for 5 seconds, then back to the heater/hot water setting.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Ignition Lead
  • Printed Circuit Board (PCB)
neon 4 not lit

Your boiler is failing to light the gas or cannot confirm that a flame is present, meaning the system has shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • PCB (Printed Circuit Board)
  • Pilot injector
Neon1

Your boiler has lost power because of an electrical issue or a blown fuse inside the control unit.

High Engineer only £120-£280

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • 3amp Internal Fuse
  • Wiring Loom

Related codes

Neon2

Your boiler has switched itself off because it has either become too hot or the water pressure in the system has dropped too low.

High DIY-safe £100-280

What to check first

  1. Check the pressure gauge on your system and top up to 1.5 bar if it is low
  2. Ensure all radiator valves and boiler isolation valves are fully open
  3. Press the reset button on the control panel once the unit has cooled down

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • System Pressure Sensor

Related codes

Showing 21–23 of 23
Neon3

Your boiler has stopped working because it cannot safely confirm that the fan is clearing exhaust gases from the system.

High Engineer only £140-£320

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Venture tubes

Related codes

Neon4

Your boiler is attempting to start but cannot successfully light or detect a steady flame, so it has shut down for safety.

High DIY-safe £120-280

What to check first

  1. Check that your gas emergency control valve is open and other gas appliances are working.
  2. Press the reset button on the front control panel.
  3. Ensure your decorative fireplace or external flue is not blocked by debris or ice.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Lead
  • Pilot Injector

Related codes

Pilot does not light

Your boiler is failing to start up because the small ignition flame is not lighting correctly.

High Engineer only £120-250

Parts commonly replaced

  • Pilot Injector
  • Ignition Electrode
  • Gas Valve (Solenoid)