High Lockout
neon 1 not lit on Glow-worm Ultimate

Your boiler is not receiving electrical power or has an internal blown fuse, meaning it cannot start the ignition process.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault with mains supply or PCB fuse

What causes this fault?

This fault occurs when the electrical circuit required to wake up the boiler is broken, preventing the control board from receiving power. The most common reason is a blown fuse within the boiler or at the wall switch, often caused by a sudden electrical surge or a faulty internal component like a failing pump or fan. If the fuses are intact, it typically indicates that the main printed circuit board has suffered an electrical failure and can no longer process commands.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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