High
Neon3 on Glow-worm Ultimate

Your boiler has stopped working because it cannot safely confirm that the fan is clearing exhaust gases from the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Air flow proving fault - that is fan or air pressure switch

From this model's manual
Verified against the Glow Worm Ultimate System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer tries to start the fan but cannot confirm that a safe flow of air is moving through the system. The most common cause is either a mechanical failure of the fan itself or a blockage in the small plastic tubes that connect to the air pressure sensor, preventing the boiler from knowing it is safe to ignite.

This issue can be more common during periods of high winds, as strong gusts can sometimes interfere with the pressure sensor's ability to get a stable reading through the external flue.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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