High Lockout
Neon 3 lit (No) on Glow-worm Ultimate

Your boiler has stopped working because it cannot safely clear away waste gases, preventing it from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air flow proving fault - that is fan or air pressure switch

What causes this fault?

This fault occurs when the boiler's internal safety sensors fail to detect the constant flow of air required to safely expel exhaust gases. The most common cause is a failing fan motor that cannot spin fast enough, or a blocked pressure tube that prevents the system from confirming the fan is working correctly.

This issue can occasionally surface during periods of high winds, as strong gusts can cause back-pressure in the flue that disrupts the sensitive air pressure switch.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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