High Lockout
neon 2 not lit on Glow-worm Ultimate

Your boiler has switched itself off because it has reached an unsafe temperature or it has detected a faulty component in its safety system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat cut off device tripped or thermostat, overheat cut off device faulty

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety switch to trip and shut the system down to prevent damage. The most common reasons are a pump failure that stops water from moving or a buildup of debris that blocks the flow, but it can also be caused by a sensor that has simply become faulty over time.

This issue is more frequent when you first switch your heating on for the winter, as pumps can seize up after being inactive throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful