High
Neon4 on Glow-worm Ultimate

Your boiler is attempting to start but cannot successfully light or detect a steady flame, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition, pilot or flame proving fault

From this model's manual
Verified against the Glow Worm Ultimate System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler cannot establish a stable flame to begin the heating process after several attempts. It is usually caused by a blocked pilot light injector, a faulty electronic ignition component, or a gas valve that is failing to release gas to the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Neon4: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful