High Lockout
05 on Glow-worm Xtrafast 120

Your boiler has got too hot and has shut itself down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheating

What causes this fault?

This fault occurs when the internal temperature of the boiler rises above a safe limit, causing it to trip a safety switch. The most common reasons are a failed pump that isn't moving water around the system quickly enough, or a blockage caused by sludge and debris inside the heat exchanger. It can also be caused by an air lock in the pipework that prevents the water from absorbing the burner's heat.

This fault is more frequent when the heating is first turned on after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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