High Lockout
08 on Glow-worm Xtrafast 120

Your boiler has lost its ability to monitor the temperature of the stored hot water, meaning it cannot heat your water reliably or safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Storage vessel thermistor/wiring fault

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature inside the boiler's internal hot water storage tank fails or loses its connection. The most common reason is that the sensor has physically degraded over time or the electrical wiring has become loose or corroded, preventing the control board from knowing if the water is hot or cold.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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