High Lockout
15 on Glow-worm Xtrafast 120

Your boiler is unable to correctly control the supply of gas it needs to create a flame, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas mechanism fault

What causes this fault?

This fault occurs when the boiler's control board fails to communicate effectively with the gas valve, meaning the system cannot safely regulate the fuel flow. The most common reason is an internal electrical failure within the gas valve itself or a fault on the main circuit board that prevents it from sending the correct signals. In some cases, damaged or loose wiring between these two major components is responsible for the breakdown.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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