High
Pictogram of a spark on Glow-worm Xtrafast 120

Your boiler is failing to light because it isn't receiving a gas supply or cannot detect a flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No gas supply

From this model's manual
Verified against the Glow Worm Xtrafast 96 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer tries to start the burner but cannot establish a sustained flame. The most common reasons are a temporary interruption in your gas supply, a worn-out ignition probe that cannot create a spark, or a faulty gas valve failing to release fuel into the combustion chamber.

This fault can occur more frequently during extreme cold snaps if the external gas meter regulator freezes, restricting the flow of gas to the property.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Pictogram of a spark: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful