What the manual says
Manufacturer manualThe error message displayed on the burner control panel screen if the bulk store and pellet hopper are both allowed to run out of pellets.
From this model's manual
Verified against the Grant Spira installation & service manual, page 9.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like FAILED PELLET LIGHTING: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.