Emergency
F62 on Heatline Capriz Plus

Your boiler has detected an issue with its internal gas supply system and has safely shut itself down to prevent any unsafe operation.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Gas valve closure fault

From this model's manual
Verified against the Heatline Capriz Plus installation & service manual, page 30.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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