Heatline Capriz Plus Fault codes & diagnostics

37 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-28 kW 2001 onwards Discontinued

Replaced by: Heatline Capriz 2

Download the Heatline Capriz Plus manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 35 High 1 Medium

All 37 documented codes

Tap any card for details

Err

Your boiler's electronic display panel is failing to communicate with the internal system, which means the boiler cannot operate or respond to your commands.

High Engineer only £150-300

Parts commonly replaced

  • User interface/Display PCB
  • Wiring harness

Related codes

F.22

Your boiler has detected that there is not enough water in the system to operate safely and has shut down as a precaution.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (the flexible silver hose) underneath the boiler.
  2. Slowly open the one or two taps on the filling loop until you hear water entering.
  3. Monitor the pressure gauge and close the taps once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel
F.28

Your boiler has tried to light itself three times but failed, meaning your heating and hot water have stopped working.

High DIY-safe £100-350

What to check first

  1. Check if your gas meter has credit and the isolation valve is open.
  2. Ensure other gas appliances in your home, like a hob, are working correctly.
  3. Press the Reset button on the boiler control panel to clear the lockout.

Parts commonly replaced

  • Gas valve
  • Ignition electrodes
  • Spark generator
  • PCB
F00

Your boiler has lost the ability to measure the temperature of the water being sent to your radiators, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC flow temperature sensor

Related codes

F01

Your boiler has lost the ability to accurately measure the temperature of the water returning to it, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F1

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • Diverter valve
  • PCB

Related codes

F3

Your boiler has lost the ability to accurately measure the temperature of the internal water, so it has automatically shut down to prevent damage.

High £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F10

Your boiler's internal thermometer is not sending a proper signal, so the system has stopped heating your water to prevent it from overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC flow temperature sensor
  • Wiring harness

Related codes

F11

Your boiler has lost the ability to measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-180

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F20

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage to its internal components.

High Engineer only £120-250

Parts commonly replaced

  • NTC thermistor sensor
  • Pump
  • Primary heat exchanger

Related codes

Showing 11–20 of 37
F22

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexible hose) underneath the boiler.
  2. Open the small valve or tap on the loop to allow mains water into the boiler.
  3. Monitor the pressure gauge on the front until it reaches 1.5 bar, then turn the valve firmly off.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F23

Your boiler has detected that the water is not circulating properly, meaning it is getting hot in one area but not moving to the rest of your system fast enough.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow and return thermistors
  • System filter blockage

Related codes

F24

Your boiler is struggling to move water around the system fast enough, likely due to low water pressure or a blockage.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, use the filling loop to top it up to 1.5 bar
  2. Ensure all radiator valves are fully open
  3. Turn the boiler off and back on again to reset the temporary fault

Parts commonly replaced

  • Central heating pump
  • System filter
  • Pressure sensor

Related codes

F26

Your boiler has detected a problem with the internal part that controls the flow of gas, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £180-300

Parts commonly replaced

  • Gas valve stepper motor
  • Gas valve assembly

Related codes

F27

Your boiler is failing to detect a flame, so it has purposefully shut down to prevent gas from building up inside the system.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F28

Your boiler is trying to start but the flame is not catching, meaning it cannot provide you with heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F29

Your boiler has stopped because the internal flame keeps going out while it is trying to heat your water or home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F32

Your boiler is struggling to push air through its system properly, which has caused it to stop working to keep you safe.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi tube
F49

Your boiler has lost the communication signal between the main controller and the heating system, meaning it cannot receive instructions to provide heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • External thermostat/programmer

Related codes

F61

Your boiler has detected an internal communication problem with the component responsible for controlling its gas supply, meaning it cannot safely start up.

High Engineer only £150-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas valve wiring harness

Related codes

Showing 21–30 of 37
F62

Your boiler has detected an issue with its internal gas supply system and has safely shut itself down to prevent any unsafe operation.

Emergency Engineer only £180-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F63

Your boiler's internal computer has encountered a critical memory error and can no longer safely control the heating system, requiring professional attention.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F64

Your boiler's internal computer is experiencing a communication or hardware error, meaning the system has stopped working to protect itself.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F65

Your boiler has detected that its internal computer has become dangerously hot and has shut itself down to prevent fire or electrical damage.

High Engineer only £200-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal ventilation cooling fan

Related codes

F67

Your boiler has detected an issue with the flame detection system, meaning it cannot confirm that the burner is safely lit and will refuse to operate as a precaution.

High Engineer only £150-300

Parts commonly replaced

  • Main circuit board (PCB)
  • Flame rectification electrode
  • Wiring harness

Related codes

F68

Your boiler is struggling to keep a steady flame, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • PCB

Related codes

F70

Your boiler's electronic control panel is not communicating correctly with the main internal computer, which prevents the system from starting up safely.

High Engineer only £150-300

Parts commonly replaced

  • User Interface PCB
  • Main Control Board

Related codes

F71

Your boiler has lost the ability to accurately measure the temperature of the water used for your radiators, causing it to shut down for safety reasons.

High Engineer only £120-200

Parts commonly replaced

  • NTC flow temperature sensor
  • Wiring harness

Related codes

F72

Your boiler has detected an unusual temperature gap between the outgoing and incoming water, indicating the system is struggling to circulate heat correctly.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensors
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

F73

Your boiler is struggling to accurately measure the water pressure inside the system, which is preventing it from safely starting up your heating.

High Engineer only £120-220

Parts commonly replaced

  • Pressure sensor
  • Wiring harness

Related codes

Showing 31–37 of 37
F74

Your boiler's sensor is struggling to read your heating system's pressure, which prevents the unit from starting the heating or hot water safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F76

Your boiler has detected an internal issue with a safety device designed to shut the system down if it gets too hot, and it will no longer operate until this is inspected.

High Engineer only £120-220

Parts commonly replaced

  • Thermal fuse link
  • Overheat thermostat
  • Wiring harness

Related codes

F77

Your boiler has detected an issue with the internal component that controls the gas supply, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F83

Your boiler is struggling to detect the water pump, which means it cannot move heat around your home, causing the system to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F84

Your boiler is confused because its temperature sensors are giving conflicting readings or are not properly connected, causing it to stop heating your home to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F85

Your boiler's temperature sensors are reporting conflicting information because they are detecting heat from the same spot, causing the system to stop heating for safety.

High Engineer only £120-220

Parts commonly replaced

  • NTC temperature sensors
  • Wiring harness

Related codes

F86

Your boiler has lost the signal from the sensor that monitors your underfloor heating system, preventing it from activating those circuits.

Medium Engineer only £120-200

Parts commonly replaced

  • Underfloor heating sensor
  • Wiring harness
  • PCB

78 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

d.00 Diagnostic This code is simply a status message indicating your boiler is currently operating at its maximum heating output to warm your home. d.01 Diagnostic Your boiler is currently performing a standard safety routine to circulate remaining warm water after your heating has switched off. d.02 Diagnostic Your boiler is perfectly fine; it is simply taking a short, scheduled pause to prevent the system from overheating and to save energy. d.08 Diagnostic Your boiler is simply reporting that it has received a signal from your wall thermostat to either turn the heating on or off. d.09 Diagnostic Your boiler is receiving an instruction from an external heating control, such as a smart thermostat or weather sensor, and is simply confirming that it is operating according to those settings. d.10 Diagnostic Your boiler is struggling to circulate water, which means it cannot effectively move heat to your radiators or taps. d.16 Diagnostic Your boiler is simply reporting that it is currently receiving a signal from your wall-mounted heating controller to turn the heating on. d.17 Diagnostic Your boiler has detected that the water temperature sensors for the heating system are sending conflicting or incorrect signals, causing the system to stop working to prevent potential damage. d.18 Diagnostic Your boiler is having trouble circulating water, meaning it cannot effectively move heat to your radiators or taps. d.20 Diagnostic Your boiler is simply displaying a status message indicating the current temperature limit setting for your hot water, rather than signaling a breakdown. d.22 Diagnostic Your boiler is simply letting you know that it is currently heating up water for a tap or shower you have turned on. d.23 Diagnostic This code indicates your boiler is currently running in central heating mode and is operating normally. d.33 Diagnostic Your boiler is struggling to get the air circulation system up to the speed required to safely burn fuel. d.34 Diagnostic Your boiler is struggling to detect or control the speed of the internal fan that pushes exhaust gases out of your home, so it has shut down to keep you safe. d.35 Diagnostic Your boiler is struggling to switch between heating your radiators and heating your hot water, which usually means a small internal valve is stuck. d.36 Diagnostic Your boiler is struggling to detect or maintain the flow of hot water, likely because a sensor is misreading the water movement or a valve is stuck. d.40 Diagnostic Your boiler is reporting that the temperature of the water flowing to your radiators is not being recorded or is outside of the expected range. d.41 Diagnostic Your boiler is struggling to detect the temperature of the water returning from your radiators, which means it cannot accurately manage your heating. d.44 Diagnostic Your boiler is struggling to detect the flame correctly, which means it will stop working to keep you safe. d.67 Diagnostic Your boiler is currently in a short, planned cooling-down period between heating cycles to protect its internal parts, and it will start heating your home again automatically in a few minutes. d.68 Diagnostic Your boiler failed to light on its first try, which can happen occasionally due to temporary issues with the gas or air supply. d.69 Diagnostic Your boiler has failed to light the flame after two attempts and has safely shut itself down to prevent a gas buildup. d.71 Diagnostic Your boiler has detected that the water temperature limit for your radiators is currently set to its maximum possible level. d.80 Diagnostic This code is not an error; it is simply an information display showing the total number of hours your boiler has spent running in heating mode. d.81 Diagnostic This code is simply an information display showing the total number of hours your boiler has spent heating your hot water and is not a fault. d.82 Diagnostic This code is simply an information display showing how many times your boiler has started up to provide heating, rather than indicating a fault. d.83 Diagnostic This code is simply an information display showing how many times your boiler has started to heat your hot water, rather than a sign of a fault. d.85 Diagnostic Your boiler is currently running at its lowest possible heating power setting, which may cause your radiators to feel barely warm or take a long time to heat up. d.93 Diagnostic Your boiler's electronic control system is showing an internal identification code, which usually indicates the appliance has not been correctly programmed or configured during installation. d.94 Diagnostic Your boiler is currently running a background process to clear or refresh its stored error history and is not indicating a breakdown. d.96 Diagnostic Your boiler has reverted to its original factory settings, which usually occurs after an electrical reset or a memory glitch and means the unit currently lacks your custom heating and water configuration. P.01 Diagnostic Your boiler is currently running a manual diagnostic test to check its maximum heat output, rather than operating under normal automatic control. P.02 Diagnostic Your boiler is currently running a self-diagnostic test or startup sequence, which is a normal part of its internal operation. P.03 Diagnostic Your boiler is currently running at its maximum heating capacity because it has been set to a manual testing mode rather than operating under normal automatic control. P.05 Diagnostic Your boiler is currently refilling its internal water system, which is a normal process that happens automatically. P.06 Diagnostic Your boiler is currently running an automatic air-removal cycle to clear trapped air from the system pipes. P.07 Diagnostic Your boiler is currently running an automatic procedure to clear trapped air from its internal water pump to ensure water can circulate properly. S.00 Status Your boiler is currently in standby mode because it has not received a signal from your thermostat to turn on the heating. S.01 Status Your boiler is currently performing a required safety check by running its internal fan before attempting to light the flame. S.02 Status Your boiler is currently performing a routine internal check to ensure water is circulating properly before it attempts to fire up the burner. S.03 Status Your boiler is failing to light the flame needed to produce heat or hot water. S.04 Status Your boiler is operating normally and the burner has successfully ignited to provide heat or hot water. S.05 Status Your boiler is currently cooling down by running its internal components to clear heat, which is a normal part of the shutdown process. S.06 Status Your boiler is currently running its internal fan to safely vent any remaining gases after the burner has turned off, which is a normal part of the shutdown process. S.07 Status Your boiler is simply performing a routine safety cycle where the pump continues to run for a short time after heating to distribute residual warmth. S.08 Status Your boiler is currently taking a temporary rest pause between heating cycles to prevent excessive wear and tear, which is a normal part of its operation. S.10 Status Your boiler is simply working as intended and is currently heating up water for your taps or shower. S.11 Status Your boiler is currently preparing to ignite, but the internal fan is checking its position before the system starts burning fuel. S.13 Status Your boiler is failing to light the flame, so it has safely stopped operating to prevent gas from building up inside. S.14 Status Your boiler is operating normally—this code simply indicates that the burner is currently lit and heating your water. S.15 Status Your boiler is currently performing a standard cool-down process after your heating or hot water has been running. S.16 Status Your boiler is simply performing a routine safety process where the fan runs for a short time after the heating switches off to clear any leftover gases safely. S.17 Status Your boiler is simply performing a routine safety cycle to circulate leftover heat away from the system, and no action is required. S.20 Status Your boiler is currently preparing to fire by checking the water circulation, which is a normal part of the start-up process. S.21 Status Your boiler is currently checking that its internal air extraction system is working correctly before it attempts to ignite the flame. S.23 Status Your boiler is failing to light the flame properly, meaning it cannot provide you with heating or hot water. S.24 Status Your boiler is operating normally and the burner is currently lit to provide heat or hot water. S.25 Status Your boiler is currently cooling down its internal components after finishing a heating or hot water cycle, which is a normal part of the shutdown process. S.26 Status Your boiler is simply finishing its cooling cycle after being in use, which is a normal part of its operation. S.27 Status Your boiler is simply finishing a final water circulation cycle to safely cool itself down after heating has been running. S.28 Status Your boiler has temporarily stopped heating your hot water cylinder because it has reached a protective safety limit meant to prevent the system from overheating. S.30 Status Your boiler is currently in standby mode because it hasn't received a signal from your thermostat or hot water tap to start heating. S.31 Status Your boiler is currently set to only provide hot water and is ignoring requests for central heating. S.32 Status Your boiler is struggling to operate its internal fan correctly, which is preventing it from safely lighting and heating your home. S.34 Status Your boiler has detected very low temperatures and is automatically firing up to protect its internal pipework from freezing. S.35 Status Your boiler is having trouble managing the airflow needed to operate safely and has shut down to prevent any issues. S.36 Status Your boiler has detected that water is not circulating properly through the heating system, which is preventing it from distributing warmth to your radiators. S.37 Status Your boiler has detected that the internal fan responsible for safely venting fumes is not spinning at the correct speed to run efficiently. S.41 Status Your boiler's internal water pressure is currently too high, which prevents it from operating safely to protect the system. S.53 Status Your boiler has paused its heating process because the water circulating through your radiators is not returning to the unit quickly enough, often due to a blockage or restricted flow. S.54 Status Your boiler has temporarily stopped heating because the water is not flowing through the system correctly, likely due to low water pressure or an airlock. S.58 Status Your boiler is temporarily running at a restricted, pre-set power level to protect itself, rather than adjusting its heat output normally. S.90 Status Your boiler is currently performing a mandatory internal self-check sequence and is not indicating a fault. S.92 Status Your boiler has detected that water is not flowing through the system correctly, which is preventing it from heating your home or your water. S.95 Status Your boiler has detected an electrical power problem that is preventing it from safely heating your home or water. S.96 Status Your boiler has detected that hot water cannot circulate properly through the system, so it has safely shut down to prevent overheating. S.97 Status Your boiler has detected that the water pressure sensor is not providing a signal, which prevents the heating and hot water from turning on. S.98 Status Your boiler has detected that hot water cannot flow through the pipes properly, which has caused it to stop working for your radiators and taps.