High
Ignition lockout on Ideal Compact HE

Your boiler has tried to light several times but failed, so it has shut down for safety purposes to prevent unburnt gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check gas appliances work and restart boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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