Ideal Logic Air Fault codes & diagnostics

128 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Heat Pump Natural Gas 4-10 kW 2023-present
Download the Ideal Logic Air manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
83 High 35 Medium 10 Low

All 128 documented codes

Tap any card for details

1,1

Your boiler's internal computer parts are struggling to talk to each other, which means the system has safely shut down to prevent incorrect operation.

High Engineer only £150-300

Parts commonly replaced

  • Wiring harness
  • Printed Circuit Board (PCB)
  • Control interface

Related codes

2,3

Your boiler has detected multiple internal communication issues, meaning it cannot correctly coordinate its parts to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Main control PCB
  • Wiring harness
  • User interface display
6-3

Your boiler's internal electronic control system for the heat pump unit is failing to communicate properly, causing the system to stop operating.

High Engineer only £250-500

Parts commonly replaced

  • Inverter PCB
  • Communication cable
  • Main control board
6-5

Your boiler is having trouble communicating with your wall-mounted thermostat, which is preventing it from knowing when to turn the heating on.

Medium Engineer only £120-250

Parts commonly replaced

  • Room thermostat
  • Receiver unit
  • PCB

Related codes

6,2

Your heat pump's outdoor brain is experiencing a software or hardware communication failure, which means your heating and hot water will no longer work.

High Engineer only £300-600

Parts commonly replaced

  • Outdoor Unit Main Control Board
  • Communication cable

Related codes

6,3

Your boiler's electronic control system for the pump is experiencing a communication fault, preventing the unit from circulating heat properly.

High Engineer only £200-450

Parts commonly replaced

  • Main PCB
  • Pump Inverter Module
  • Wiring Harness

Related codes

7 8

Your boiler is having trouble detecting the temperature of a key internal cooling component, which means it cannot operate safely and has shut down to protect itself.

High Engineer only £180-350

Parts commonly replaced

  • Electronic Expansion Valve (EEV)
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

7 9

Your boiler is struggling to accurately measure the temperature of the water leaving it, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow Thermistor
  • Wiring Harness

Related codes

7-1

Your boiler's temperature-sensing system is detecting an inaccurate reading, causing it to shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Discharge thermistor sensor
  • Wiring harness

Related codes

7-2

Your heat pump is unable to read the temperature inside its cooling system, preventing it from safely heating your home.

High Engineer only £150-300

Parts commonly replaced

  • Compressor Thermistor
  • Control PCB

Related codes

Showing 11–20 of 128
7-3

Your boiler has detected a communication problem with one of its internal temperature sensors, causing it to stop operating as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness
  • Main PCB

Related codes

7-4

Your boiler is struggling to detect the temperature outside, which may cause it to run less efficiently or prevent it from heating your home correctly.

Medium Engineer only £120-200

Parts commonly replaced

  • External Temperature Sensor
  • Wiring Loom

Related codes

7-7

Your boiler has detected a faulty internal temperature sensor, meaning the system cannot safely monitor its own heat levels and has shut down as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Heat sink thermistor
  • Control PCB

Related codes

8 4

Your boiler's internal computer system is confused because two or more communication components are trying to send data at the exact same time.

Medium Engineer only £120-200

Parts commonly replaced

  • Main Control Board
  • Wiring Harness
  • Display Interface Module
8 6

Your boiler has detected that the internal water pressure is too high, causing it to shut down for safety to prevent damage.

Medium DIY-safe £80-150

What to check first

  1. Locate a radiator somewhere in your home with a bleed valve.
  2. Use a radiator key to slowly release air and water into a cloth or container.
  3. After releasing enough water to lower the pressure reading on the boiler display to between 1.0 and 1.5 bar, close the valve and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor

Related codes

8-6

Your boiler is struggling to accurately measure how much water pressure is inside the system, which is preventing it from safely starting your heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

9-4

Your heat pump is detecting an electrical issue with its internal motor, causing it to shut down to prevent further damage.

High Engineer only £300-700

Parts commonly replaced

  • Inverter PCB
  • Compressor
9-5

Your heat pump is struggling to start its internal motor, causing the system to stop running to prevent electrical damage.

High Engineer only £350-700

Parts commonly replaced

  • Inverter PCB
  • Compressor

Related codes

9-7

The external unit that helps power your heating system is currently unable to run its cooling fan, which prevents the system from operating correctly.

High Engineer only £250-500

Parts commonly replaced

  • Fan motor
  • Fan capacitor
  • Control PCB
9-11

Your heat pump is unable to move water around the system correctly, which means your heating and hot water will stop working until the connection or pump is repaired.

High Engineer only £250-500

Parts commonly replaced

  • Circulation pump
  • Pressure sensor
  • Wiring loom
Showing 21–30 of 128
9.1.2

Your boiler has lost the connection to the thermometer placed outside your home, so it cannot automatically adjust your heating based on the outside temperature.

Low Engineer only £120-200

Parts commonly replaced

  • Outside sensor probe
  • Wiring harness

Related codes

9.1.3

Your boiler is receiving incorrect temperature readings from a sensor used when multiple units are linked together, causing it to stop operating correctly.

High Engineer only £150-250

Parts commonly replaced

  • Header Temperature Sensor
  • Wiring harness

Related codes

9.1.4

Your boiler has lost the connection to the temperature sensor located outside your home, so it cannot accurately judge how hard it needs to work based on the weather.

Medium Engineer only £120-200

Parts commonly replaced

  • Outdoor Ambient Temperature Sensor
  • Wiring harness

Related codes

9.1.5

Your heating system has detected an electrical problem with the sensor that measures the temperature of the water flowing into your home, meaning it cannot safely control the heating or hot water until this is resolved.

High Engineer only £150-250

Parts commonly replaced

  • Flow thermistor
  • Wiring harness

Related codes

9.1.6

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

9.1.7

Your boiler is struggling to detect the temperature of your hot water supply, so it has safely shut down the hot water system to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC Thermistor
  • Wiring Harness

Related codes

9.1.8

Your boiler has lost its connection to the wall-mounted temperature sensor in your home, meaning it doesn't know when to turn the heating on or off.

Medium Engineer only £120-250

Parts commonly replaced

  • Room thermostat
  • RF receiver unit
  • Wiring harness

Related codes

9.1.9

Your boiler is having trouble communicating with your secondary room thermostat or heating control unit.

Medium Engineer only £120-220

Parts commonly replaced

  • Room Thermostat
  • Receiver Unit
  • Control Board

Related codes

9.1.10

Your boiler has lost the ability to communicate with another connected heating unit or the system's control network, meaning the boiler has stopped working to prevent potential configuration errors.

High Engineer only £150-300

Parts commonly replaced

  • Interface communication module
  • Wiring harness
  • PCB

Related codes

9.1.11

Your boiler's internal communication system is confused because multiple connected components have been assigned the same identification number.

Medium Engineer only £120-200

Parts commonly replaced

  • Control Board
  • Communication Module
Showing 31–40 of 128
9.1.12

Your boiler is experiencing a communication fault between its internal control systems, which prevents it from operating safely.

High Engineer only £150-300

Parts commonly replaced

  • Main Control PCB
  • Wiring harness

Related codes

9.1.13

Your boiler's internal communication system is confused because two or more internal parts are trying to use the same digital 'address' at the same time.

High Engineer only £150-250

Parts commonly replaced

  • Main Control PCB
  • Communication interface module

Related codes

9.1.14

Your boiler's internal control system is confused because it is receiving conflicting timing information from two different parts of the unit.

Medium Engineer only £120-200

Parts commonly replaced

  • Main PCB
  • Communication Module

Related codes

9.1.15

Your boiler's internal clock has lost its memory settings, which may cause your heating schedule to reset or fail to trigger when expected.

Low Engineer only £120-200

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • RTC Battery

Related codes

9.1.16

Your heat pump is struggling to gather enough heat from the outside air, likely due to extremely cold weather conditions or a blockage in the unit's airflow.

High Engineer only £150-350

Parts commonly replaced

  • Ambient temperature sensor
  • Refrigerant
  • Flow sensor

Related codes

9.1.17

Your boiler is having trouble communicating with the setting that controls your hot water temperature, which may result in no hot water being produced.

Medium Engineer only £150-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Control panel interface

Related codes

9.1.18

Your boiler has failed to reach the high temperature required to kill potential bacteria in your hot water cylinder.

Medium Engineer only £120-250

Parts commonly replaced

  • Temperature sensor
  • Immersion heater element
  • Cylinder thermostat

Related codes

9.1.19

Your heat pump is experiencing a recurring internal operating error that has caused it to stop working correctly to protect itself.

High Engineer only £150-400

Parts commonly replaced

  • Control PCB
  • Pressure sensor
  • Flow switch
9.1.20

Your boiler's computer system has detected an internal identity error, meaning it is currently confused about how it should be configured to run your home's heating and hot water.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Configuration Plug

Related codes

9.1.21

Your boiler has detected an external safety signal or accessory fault, which is causing it to shut down for protection.

High Engineer only £120-250

Parts commonly replaced

  • External safety switch
  • Wiring loom
  • Main control board

Related codes

Showing 41–50 of 128
9.1.22

Your boiler is struggling to detect the temperature of the room correctly, which means it cannot decide when to turn your heating on or off effectively.

Medium Engineer only £120-200

Parts commonly replaced

  • Room temperature sensor
  • Wiring harness
  • Main control PCB

Related codes

9.1.23

Your boiler is struggling to communicate with an external accessory, such as your heating controller or room thermostat, causing it to pause operations.

Medium Engineer only £120-250

Parts commonly replaced

  • External wiring connection
  • External sensor
  • PCB main board

Related codes

9.1.24

Your boiler is struggling because the electricity supply from your home to the unit is dropping below the level required to keep it running safely.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Power supply module

Related codes

9.1.25

Your boiler is failing to communicate with the primary control system needed to manage your heating network.

High Engineer only £150-300

Parts commonly replaced

  • Cascade control module
  • Communication cable
  • PCB

Related codes

9.1.26

Your boiler has lost communication with the outdoor temperature sensor, meaning it cannot automatically adjust your heating based on the weather outside.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor Sensor
  • Wiring Loom

Related codes

9.1.27

Your boiler's secondary system is failing to heat up as expected, so your home may have limited or no heating and hot water until it is repaired.

High Engineer only £150-350

Parts commonly replaced

  • Temperature sensor
  • Circulation pump
  • Flow switch

Related codes

9.1.28

Your heat pump is turning on and off too frequently, which has triggered a protective lockout to prevent damage to the system.

Medium Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Control board
  • System pressure relief valve

Related codes

9.1.29

Your boiler is currently only able to provide hot water to your taps, but it is failing to send heat to your radiators.

High Engineer only £150-300

Parts commonly replaced

  • Diverter valve
  • Diverter valve motor

Related codes

9.1.30

Your boiler is correctly heating your home, but it has stopped producing hot water because it is failing to detect or activate the system that directs heat to your taps.

Medium Engineer only £150-300

Parts commonly replaced

  • Diverter valve
  • Diverter valve motor
  • Domestic hot water sensor

Related codes

9.1.31

Your indoor unit's screen is completely blank and the system is not responding, meaning your heating and hot water are currently unavailable.

High Engineer only £150-350

Parts commonly replaced

  • User Interface PCB
  • Main Control Board
  • Internal Power Supply Fuse

Related codes

Showing 51–60 of 128
10

Your boiler is struggling to read the outdoor temperature, so it is defaulting to a standard operating mode until the external sensor is fixed.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Sensor wiring harness
23

Your boiler is experiencing a communication problem where the internal parts are failing to send signals to each other properly, resulting in a system shutdown.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Display interface module

Related codes

26

Your boiler is having trouble measuring the temperature of the water flowing into your heating system because a temperature sensor is sending a faulty signal.

High Engineer only £120-200

Parts commonly replaced

  • Header Thermistor
  • Wiring harness

Related codes

32

Your heat pump’s main control brain is unable to correctly communicate with the outdoor unit, preventing the system from operating properly.

High Engineer only £250-500

Parts commonly replaced

  • Outdoor unit PCB
  • Communication cable
  • Main control board
33

Your boiler has lost the ability to accurately measure the temperature of the water flowing through your heating system, so it has shut down as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Flow Thermistor
  • Wiring Harness

Related codes

44

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • Return Temperature Sensor
  • Wiring Harness

Related codes

50

Your boiler is struggling to accurately read the temperature of your hot water, which means it will likely stop producing hot water until the faulty sensor is replaced.

High Engineer only £120-180

Parts commonly replaced

  • DHW NTC Thermistor
60

Your boiler has lost its connection to the wireless thermostat that tells it when to turn the heating on or off.

Medium DIY-safe £80-150

What to check first

  1. Check if the batteries in your room thermostat need replacing
  2. Ensure the thermostat is within range of the boiler
  3. Follow the manufacturer's manual instructions to re-pair or re-sync the wireless thermostat with the boiler receiver

Parts commonly replaced

  • Wireless thermostat unit
  • Receiver unit
  • Batteries
62

Your boiler's indoor unit is struggling to talk to the heat pump unit outside, causing the system to stop heating your home as a precaution.

High Engineer only £150-400

Parts commonly replaced

  • Communication cable
  • Outdoor PCB
63

Your boiler's heating control system is experiencing a communication error, meaning it has safely shut down until it can reliably restart.

High Engineer only £250-450

Parts commonly replaced

  • Inverter PCB
  • Main Control Board
  • Wiring Harness

Related codes

Showing 61–70 of 128
65

Your boiler has lost its connection with the thermostat that controls your home's temperature, meaning it no longer knows when to turn your heating on or off.

Medium Engineer only £120-250

Parts commonly replaced

  • Wireless interface unit
  • Room thermostat
  • Boiler PCB
71

Your boiler is struggling to accurately measure how hot the water is as it leaves the system, so it has stopped working for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Outlet temperature sensor
  • Wiring harness

Related codes

72

Your heat pump is unable to read the temperature of its internal cooling system, preventing it from operating safely.

High Engineer only £180-350

Parts commonly replaced

  • Compressor temperature sensor
  • Wiring loom

Related codes

73

Your boiler has detected a faulty reading from an internal temperature sensor, meaning it has temporarily shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Heat exchanger temperature sensor
  • Wiring harness
74

Your boiler is struggling to read the outdoor temperature, so it is using a default setting to ensure your heating still works.

Low Engineer only £120-180

Parts commonly replaced

  • Outdoor sensor wiring
  • Outdoor temperature sensor unit
81

Your boiler is struggling to communicate with its internal control system, which means it will stop working until the connection is restored.

High Engineer only £150-250

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Communication cable
82

Your boiler's internal communication system is confused because two parts are trying to use the same identification address, preventing the system from operating correctly.

Medium Engineer only £120-250

Parts commonly replaced

  • Control board
  • Heating module circuit board
83

Your boiler's internal communication system is experiencing an electrical connection issue, preventing it from operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness
94

Your boiler has detected an internal electrical safety trip, which has caused it to shut down to prevent potential damage or danger.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness
  • Ignition Transformer

Related codes

95

Your heat pump is unable to communicate properly with its motor, causing the system to stop operating to prevent damage.

High Engineer only £250-600

Parts commonly replaced

  • Inverter module
  • Compressor control board
  • Wiring harness

Related codes

Showing 71–80 of 128
97

Your heat pump's outdoor fan is not spinning correctly, which is preventing the system from heating your home properly.

High Engineer only £250-500

Parts commonly replaced

  • Outdoor unit fan motor
  • Fan controller board
100

Your boiler's internal communication system is confused because it is receiving conflicting timing signals from two different parts of its electronic control system.

Medium Engineer only £150-250

Parts commonly replaced

  • Main PCB
  • UI Interface board
102

Your boiler has lost its internal time settings, which might prevent your heating schedules from working correctly.

Low Engineer only £150-250

Parts commonly replaced

  • PCB
  • Internal battery or capacitor
105

Your boiler is simply reminding you that its annual scheduled maintenance is now due to ensure it remains safe and efficient.

Low Engineer only £90-140
106

Your heat pump is unable to draw enough warmth from the outside air, which is preventing it from heating your home efficiently.

High Engineer only £150-400

Parts commonly replaced

  • Ambient air temperature sensor
  • Refrigerant pressure sensor
  • Control board

Related codes

126

Your boiler is having trouble communicating the correct temperature settings for your hot water, which may cause your hot water supply to behave inconsistently or stop heating up.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW Sensor
  • Main PCB
127

Your boiler has failed to reach the high temperature required to kill bacteria in your hot water system.

Medium Engineer only £120-250

Parts commonly replaced

  • Hot water cylinder sensor
  • Immersion heater element
  • Diverter valve
134

Your heat pump is reporting a persistent technical issue that prevents it from operating correctly to provide your heating and hot water.

High Engineer only £250-600

Parts commonly replaced

  • Control PCB
  • Flow sensor
  • Pressure transducer
146

Your boiler's internal computer is struggling to recognise its own settings, meaning it cannot safely start up until the configuration is reset.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • UI Control Board
171

Your boiler has detected an external alert from an add-on device, such as a high-limit thermostat or fire safety switch, which is telling the system to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • External safety circuit link
  • High-limit thermostat
  • Wiring harness
Showing 81–90 of 128
366

Your boiler has lost connection to the temperature sensor that monitors your room environment, so it cannot accurately tell if your home needs more heat.

Medium Engineer only £120-220

Parts commonly replaced

  • Room temperature sensor
  • Wiring harness
  • Main control board
369

Your boiler has detected an issue outside of its main internal components, often related to an external accessory like a smart thermostat, external sensor, or communication fault between connected devices.

Medium Engineer only £120-250

Parts commonly replaced

  • External sensor
  • Wiring harness
  • PCB communication module

Related codes

370

Your heat pump unit is struggling to communicate with the system, meaning your heating or hot water may stop working until the connection is restored.

High Engineer only £150-350

Parts commonly replaced

  • Communication PCB
  • High voltage cable
  • Heat pump controller
385

Your boiler has detected that the electricity supply coming from your wall socket or fused spur is too weak or unstable to operate safely.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
489

Your boiler is struggling to communicate with the main controller that manages the heating system, preventing it from starting up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Cascade control module
  • Communication interface cable
  • Main PCB
490

Your boiler is struggling to communicate with the temperature sensor located outside your home, which helps it decide how hard to work based on the weather.

Medium Engineer only £120-220

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
499

Your boiler has lost communication with the weather sensor installed outside your home, meaning it can no longer automatically adjust its settings based on the outside temperature.

Medium Engineer only £120-250

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring loom connection
506

Your boiler has stopped heating the water because it cannot detect a rise in temperature, which means you currently have no heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Flow sensor
  • Main printed circuit board
516

Your boiler has lost communication with the temperature sensor located outside your home, so it cannot automatically adjust your heating based on the weather.

Medium Engineer only £120-200

Parts commonly replaced

  • External temperature sensor
  • Wiring loom
5980

Your boiler has detected an external signal error, likely from an add-on device or a communication fault between the boiler and its smart control system.

High Engineer only £120-250

Parts commonly replaced

  • External sensor
  • Wiring harness
  • Main control PCB

Related codes

Showing 91–100 of 128
5984

Your boiler has been temporarily disabled by an external control signal, often because an energy management system or a smart sensor has triggered a safety lock.

Medium Engineer only £120-250

Parts commonly replaced

  • External control relay
  • Wiring loom
  • Main control board
A1

Your boiler has detected that the water leaving the system is getting too hot, so it has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Thermistor
  • Flow / Return Sensor
  • Pump

Related codes

A3

Your heat pump is reporting that an internal component is running too hot, causing the system to automatically shut down to prevent damage.

High Engineer only £200-500

Parts commonly replaced

  • Compressor sensor
  • Control PCB
  • Refrigerant charge

Related codes

AE

Your boiler has detected that there is not enough water circulating through the system, meaning it cannot safely produce heat or hot water.

High Engineer only £150-£300

Parts commonly replaced

  • Central Heating Pump
  • Flow Sensor
  • Diverter Valve

Related codes

E6

Your boiler has been temporarily disabled because it is receiving a signal to shut down from an external energy management or smart device.

Medium Engineer only £90-180

Parts commonly replaced

  • External control board
  • Switching relay

Related codes

F0

Your boiler has lost communication with the outdoor sensor that monitors outside temperatures, meaning it cannot automatically adjust your heating performance based on the weather.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
  • Main PCB

Related codes

F1

Your boiler has lost communication with the outdoor sensor that monitors outside temperatures, meaning it cannot automatically adjust your heating performance.

Medium Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring loom

Related codes

F2

Your boiler is struggling to read the temperature outside, which is preventing it from heating your home properly.

High Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness

Related codes

F3

Your heat pump is experiencing a technical issue with the electronic system that controls the output of the unit, meaning your heating and hot water may not work correctly.

High Engineer only £300-800

Parts commonly replaced

  • Inverter board
  • Control PCB
  • Communication cable

Related codes

Showing 101–110 of 128
F4

Your boiler is struggling to communicate correctly with the outdoor unit, likely due to a temporary power glitch or a disruption in the wiring signal.

High Engineer only £150-300

Parts commonly replaced

  • Outdoor unit PCB
  • Communication cable
  • EMI filter

Related codes

F5

Your heat pump is struggling to read the outdoor temperature, which prevents it from operating correctly.

High Engineer only £150-250

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring loom

Related codes

F6

Your boiler has detected an issue with a heat sensor that monitors its internal cooling system, preventing it from operating correctly.

High Engineer only £180-300

Parts commonly replaced

  • Compressor Thermistor
  • Heat Pump PCB

Related codes

F7

Your heat pump is struggling to read the temperature outside, which means it cannot correctly adjust its performance to keep your home warm.

High Engineer only £150-300

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness

Related codes

F8

Your boiler's external temperature sensor is detecting an issue, so the system has paused to prevent a potential fault.

Medium Engineer only £150-250

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness

Related codes

F9

Your heat pump is struggling to read the outdoor temperature correctly, which prevents it from properly managing ice buildup on the unit.

High Engineer only £150-300

Parts commonly replaced

  • Defrost Thermistor
  • Outdoor Sensor
  • Control PCB

Related codes

F10

Your boiler's external sensor is struggling to communicate, which means the system cannot accurately measure the outdoor temperature to adjust your heating effectively.

Medium Engineer only £150-250

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
  • Main PCB

Related codes

F11

Your heat pump is struggling to read the outdoor temperature, which prevents it from calculating how to heat your home efficiently.

Medium Engineer only £150-300

Parts commonly replaced

  • Outdoor temperature sensor
  • PFC control board

Related codes

F12

Your heat pump is struggling to read external temperature data, which prevents the system from regulating its internal cooling cycle correctly.

Medium Engineer only £150-300

Parts commonly replaced

  • Outdoor temperature sensor
  • Electronic expansion valve wiring harness
  • Expansion valve actuator

Related codes

F13

Your boiler is struggling to communicate with the outdoor weather sensor or the heat pump unit, causing it to pause normal operation.

High Engineer only £150-£300

Parts commonly replaced

  • Outdoor sensor wiring
  • Outdoor temperature sensor
  • Main PCB

Related codes

Showing 111–120 of 128
F14

Your boiler is struggling to read the outdoor temperature, which means it cannot automatically adjust itself to provide the most efficient heating for the current weather.

Low Engineer only £120-220

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness

Related codes

F15

Your heat pump has automatically shut down because it detected an electrical surge or power issue that could damage the system's internal motor.

High Engineer only £250-600

Parts commonly replaced

  • Inverter board
  • Compressor
  • Control PCB

Related codes

F16

Your heat pump is unable to start the part responsible for moving heat into your home, meaning your heating and hot water will not work until this is resolved.

High Engineer only

Parts commonly replaced

  • Compressor inverter module
  • Compressor assembly
  • Pressure sensors

Related codes

F17

Your heat pump is struggling because the outdoor fan is not spinning properly, which means the system cannot effectively produce heating or hot water for your home.

High Engineer only £250-500

Parts commonly replaced

  • Fan motor
  • Fan capacitor
  • Fan controller PCB

Related codes

F18

Your heat pump is struggling to read the temperature of the air it is trying to heat or cool outside your home.

Medium Engineer only £150-300

Parts commonly replaced

  • Outdoor ambient temperature sensor
  • Wiring harness

Related codes

F19

Your heat pump is reporting that its internal cooling system is getting too hot, so it has safely shut down to prevent damage.

High Engineer only £250-500

Parts commonly replaced

  • Compressor temperature sensor
  • Refrigerant charge
  • Inverter PCB

Related codes

F20

Your heat pump is detecting that the pressure in the system is currently too low for it to operate correctly.

High Engineer only £120-250

Parts commonly replaced

  • Pressure sensor
  • Expansion vessel
  • Refrigerant charge

Related codes

F21

Your heat pump is having trouble communicating with or receiving power from its outdoor unit, which means your system cannot generate heating or hot water until this connection is restored.

High Engineer only £150-350

Parts commonly replaced

  • Outdoor PCB
  • Communication cable
  • External power supply unit

Related codes

F22

Your boiler has lost communication with the outdoor sensor that helps it adjust your heating based on the outside temperature.

Medium Engineer only £120-250

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness

Related codes

F23

Your boiler has detected that the water inside the heating system is not flowing correctly, causing the internal temperature to rise dangerously high.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • Heat exchanger

Related codes

Showing 121–128 of 128
F24

Your boiler has detected that water is not moving correctly around your heating system, which means it cannot provide heat or hot water to your home.

High Engineer only £200-400

Parts commonly replaced

  • Circulation pump
  • Pump cable harness
  • Printed Circuit Board (PCB)

Related codes

F25

Your heat pump is struggling to read the temperature of the air leaving its cooling system, which might stop the unit from heating or cooling your home properly.

High Engineer only £150-300

Parts commonly replaced

  • Evaporator outlet temperature sensor
  • Wiring harness

Related codes

F26

Your boiler is having trouble communicating with the external air source unit, which means it cannot properly manage heating and hot water production.

High Engineer only £150-350

Parts commonly replaced

  • Outdoor unit PCB
  • Communication cable
  • Power supply module

Related codes

F27

Your boiler has detected that water is not circulating correctly through the system, so it has safely shut down to prevent internal damage.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • System filter
Troubleshooting 19

Your heat pump is struggling to move water between the outside unit and the rest of your home, which means your heating and hot water will likely be unavailable.

High Engineer only £250-500

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • Control PCB

Related codes

Troubleshooting 20

Your heat pump is sensing that the water leaving the unit is reaching an dangerously high temperature, so it has stopped running to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Flow sensor
  • Circulation pump
  • Temperature thermistor
Troubleshooting 21

Your heat pump is reporting that its internal cooling system has become too hot, causing the unit to stop working to protect itself from damage.

High Engineer only £250-600

Parts commonly replaced

  • Compressor sensor
  • Refrigerant charge
  • Expansion valve

Related codes

Troubleshooting 22

Your boiler has detected that the water pressure inside your heating system is too low to operate safely and effectively.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes under the boiler.
  2. Open the valves at both ends of the hose to allow mains water into the system until the gauge on the boiler front reads between 1.0 and 1.5 bar.
  3. Close both valves firmly and ensure the hose is disconnected if required by your specific model setup.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

2 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.