High
F2 or Fn or Ln on Ideal Logic Combi C24 C30 C35

Your boiler has started an ignition process but the flame has gone out, meaning the system has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

FLAME LOSS

From this model's manual
Verified against the Ideal Logic Combi C24 C30 C35 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler successfully lights but the internal sensors fail to detect the flame, causing the system to shut down for safety. The most common reasons are worn-out ignition parts that can no longer 'see' the fire, or an inconsistent gas supply that prevents the flame from staying lit. In some cases, a blocked flue or debris on the burner can also interfere with the combustion process.

This fault is more common in winter, as extremely cold temperatures can cause the gas meter regulator to freeze or 'lock up,' restricting the gas flow needed to maintain a steady flame.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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