High
L2 on Ideal Logic Combi C24 C30 C35

Your boiler has stopped working because it cannot light a flame, which is often caused by a lack of gas supply or a blocked pipe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition Lockout

From this model's manual
Verified against the Ideal Logic Combi C24 C30 C35 installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to light itself several times but fails to detect a flame, causing the system to shut down for safety. The most common reasons are a lack of gas reaching the unit, a blocked pipe that carries away waste water, or a dirty internal component that can no longer create a spark. It can also happen after a temporary disruption to your local gas supply or if the meter has run out of credit.

This fault is much more common during freezing winter temperatures, as the external condensate pipe can freeze solid and prevent the boiler from lighting.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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