High Lockout
F7 on Ideal Logic Combi C24 C30 C35

Your boiler has detected that the electricity supply coming into your home is at a lower voltage than it needs to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

LOW MAINS VOLTAGE - CONTACT ELECTRICITY PROVIDER

What causes this fault?

This fault occurs when the power supply entering the boiler drops below the minimum level required for the internal components to function. It is usually caused by a temporary fluctuation in the local power grid or an issue with your home's main electrical incoming supply rather than a component failure inside the boiler itself.

This fault can be more common during periods of extreme cold or high demand on the national grid, when local power networks can experience voltage drops.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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