High
4.13 on Ideal Logic Max Heat 2

Your boiler has lost power or the screen has failed, meaning it will not operate and you cannot see any settings or status messages.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

NO CONNECTION TO PRIMARY PCB

Shared across the Logic Max HEAT2 range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical connection between the boiler's internal computer and the front screen is broken or lost. The most common reason is a failure of the display circuit board itself, or a blown fuse on the main control board caused by an internal electrical surge.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 4.13: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

All 84 fault codes on the Logic Max Heat 2

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful