Medium
E4 on Ideal Logic Max Heat 2

Your boiler has lost the ability to tell how hot your water cylinder is, meaning it may stop heating your hot water tank until the sensor is fixed.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

DHW Cylinder Thermistor (T5) Error

From this model's manual
Verified against the Ideal Logic Max Heat installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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