High Warning
4.11 on Ideal Logic Max Heat

Your boiler is not providing central heating even though it may still be providing hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No CH Operation

What causes this fault?

This fault occurs when the boiler is receiving a signal to provide hot water but is failing to recognize or act on the command to heat your radiators. The most common reason is a failure in the communication between your external room thermostat and the boiler, or a mechanical failure of the internal valve that directs heat to the central heating circuit.

This fault is most frequently noticed during the first cold spell of autumn when homeowners switch their heating back on after it has been inactive all summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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