High Lockout
4.4 on Ideal Logic Max Heat

Your boiler has detected that there is not enough water pressure or water is not moving through the system properly to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No Water Flow

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit, which risks the heat exchanger overheating. The most common reasons are a seized internal pump, a build-up of sludge blocking the pipes, or a faulty pressure sensor that is incorrectly reporting a lack of water.

This issue is frequently seen at the start of autumn when heating systems are turned back on after sitting idle all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful