High Lockout
4.7 on Ideal Logic Max Heat

Your boiler detects a flame when it should be off, which is a safety error that prevents the system from starting up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame On Before Gas Valve On

What causes this fault?

This fault occurs when the boiler's sensors detect a flame inside the burner assembly even though the gas valve should be closed. The most common reasons are a gas valve that is leaking slightly and failing to shut off fully, or a faulty sensor lead that is sending a false signal back to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful