High Lockout
4.9 on Ideal Logic Max Heat

Your boiler has detected an issue with a temperature sensor that monitors the water returning from your radiators, often resulting in the system shutting down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return Thermistor Fault

What causes this fault?

This fault occurs when the boiler's control board loses communication with the sensor that monitors the temperature of the water coming back from your radiators. The most common reason is that the sensor itself has developed an internal electrical failure or the wiring connecting it to the main computer has become loose or damaged. Because the boiler can no longer safely track how much heat is being removed from the system, it shuts down to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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