High
H9 on Ideal Mexico HE

Your boiler has sensed that the exhaust gases are getting too hot and has shut down as a safety precaution to prevent internal damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

FLUE GAS OVERHEAT

From this model's manual
Verified against the Ideal Mexico He installation & service manual, page 45.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal temperature of the exhaust fumes exceeds a safe limit, triggering an emergency shutdown to protect the boiler's components. The most common reason is a build-up of limescale or debris inside the heat exchanger, which prevents heat from being transferred to your water and instead sends it out through the flue. It can also be caused by a faulty sensor giving an incorrect reading or a blockage in the system's circulation.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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