High Lockout
L-A on Ideal Mexico HE

Your boiler has become too hot and has automatically shut itself down to prevent damage and ensure safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler Overheat Thermostat: This thermostat will shut down the boiler in the event of overheating

What causes this fault?

This fault occurs when the water temperature inside the boiler exceeds a safe limit, causing the safety sensors to cut the power. The most common reasons are a pump failure that stops water from moving or a blockage in the system that prevents heat from being carried away from the boiler.

This issue is more frequent in autumn or winter when the heating is first turned on after a long summer break, as internal pumps are prone to seizing up during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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